AVC:Unit Manager Unsecured Loans
Axis Bank
Bidhan Nagar
3d ago

About Axis Virtual Centre :

Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell.

The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience.

About the Role :

The Unit Manager manages an outbound team (on partner payrolls) across various Banking products. The Unit Manager manages around 150 member team with the support of 9 to 10 Team Leaders and is responsible for driving sales, productivity, increasing cross-sell, reducing cost to income and increasing profitability and growth of the channel.

Key Responsibilities :

  • Supervise a team of 150+ strong tele callers who will be engaged in selling of products to existing customers of the bank.
  • Manage a team of Virtual Relationship Managers Credit Card - Acquisition.
  • Develop and implement effective sales strategy to achieve business objectives.
  • Analyze business numbers to identify opportunities and gaps for corrective actions.
  • Ensure delivery of the sales targets assigned for the respective line of business.
  • Improve existing processes to enhance productivity and overall performance of the team.
  • Guide, coach and motivate teams across locations for improved performance
  • Qualifications :

    Optimal qualification for success on the job is :

  • Post Graduate from recognized university with more than 6 years of relevant experience.
  • Role Proficiencies :

    For successful execution of the job, the candidate should possess the following :

  • Sound knowledge of retail banking products and process.
  • Knowledge of digital banking channels like, Internet Banking, Mobile App.
  • Leadership skills, Inter personal skills, Analytical skills.
  • ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

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