Lead Web Producer, Digital Help Centre Content Pune, India Does working for a global FinTech company that is passionate about protecting customers interest you?
Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Lead Web Producer.
Motivated by our values : purpose driven, globally minded, and trustworthy & respectful We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.
Better starts and ends with the customer We will be looking at you to drive the content strategy for Digital Help Centre content, internal knowledge base articles, community care, etc.
You’ll ensure the content style, tone, and format meet the evolving expectations of the audience along with managing external agencies to create and edit content and templates.
You’ll partner closely with the country teams to create and edit content and templates. You’ll play a pivotal role in driving self-service strategy within the product and design teams along with identifying opportunities to enhance imagery and multimedia.
You’ll lead a team of editors along with defining success metrics. For such a creative role, you will have at least a bachelor’s degree and a minimum of 7 plus years of experience in technical writing preferably for a customer service department.
You will have exceptional writing and editing skills along with team management skills. You will come with new ideas to develop and communicate content strategy and its directions.
You will have an artistic mind, innovative thinking, action orientation, and curiosity to learn.You are highly adaptive and possess superior communication that makes you able to thrive in a fast-paced environment.
Previous experience of lean and agile working methodologies is also desirable.