Senior Technical Account Manager
Infoblox
Trivandrum, Kerala
14h ago

Description

Infoblox is seeking a Senior Technical Account Manager to join our Support Operations team in Trivandrum. As a Technical Account Manager, you will be given the opportunity to get hands-on experience working with bleeding-edge technology in a growing company.

Come join our team where we have mentors, (NOT managers), that provide their teams with all the skills, tools, and knowledge to cultivate a long and successful career.

This role reports to the Director, Technical Support based out of Trivandrum.

In this new and exciting role, you are the Customer’s Champion. You are primarily responsible for all support related activities for one of Infoblox’s Service Provider customers.

This involves responding to customer inquiries via phone, email and web, diagnosing / analyzing problems, providing weekly status reports, and solving customer issues with internal Infoblox teams.

Responsibilities :

  • Be the face’ of Infoblox’s support organization towards our Service Provider customers
  • Be intuitive and inventive by providing solutions and workarounds for customers
  • Own technical escalations for Service Provider customers and engage with Infoblox Engineering, Support Escalations, and Infoblox account team to drive the escalations through to closure
  • Recommend new and existing solutions which involve enhancing application / systems functionality, features, and defect repair, based on the product roadmap and release content
  • Monitor security issues reported for possible impact to your active account
  • Partner with assigned resident engineer and sales engineer to ensure alignment for best customer experience
  • Help Service Providers during their maintenance activities involving Infoblox product
  • Deliver weekly progress updates to customer and conduct regular face to face business reviews
  • Requirements :

  • 3+ years of Technical Support / Systems Administration / Network Administration background desirable
  • Demonstrated experience with DNS and DHCP, IP address management, SNMP, network monitoring tools, and virtual machines
  • 3+ years Unix / Linux Administration
  • Solid knowledge in TCP / IP and networking protocols
  • Working knowledge of firewall, switches, and routers
  • Very strong customer service skills
  • Outstanding analytical and organizational ability
  • Excellent verbal and written English communication skills
  • Self-starter with the ability to multi-task in a high-pressure, fast-paced, and fast growth environment
  • Team player
  • Willingness to be in an on-call rotation if needed
  • Ability to work during maintenance windows with customers during non-business hours
  • Knowledge of network security management, firewalls, and security protocols
  • Experience with mitigation of security threats at the firewall level, Knowledge of attack patterns and DNS specific attacks
  • Understanding of one or more operating systems (Unix / Microsoft)
  • Python, Perl, or other programming skills
  • Certifications : CCNA, Security+, CICA, CIST, and CISSP
  • Security clearance a huge plus
  • Education :

  • Bachelor’s degree or relevant experience is required
  • It’s an exciting time to be at Infoblox. We are the market leader in technology for network control. Our success depends on bright, energetic, talented people who share a passion for excellence in building the next generation of networking technologies and having fun along the way.

    Infoblox offers a fast-paced action-oriented environment. We promote a culture that embraces innovation, change, teamwork, and strong partnerships.

    Join the winning Infoblox team our future looks bright, and so will yours. To check out what it’s like to be a Bloxer, click here .

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