Business Analyst - Salesforce
Bengaluru, IN
1d ago

The Principal Enterprise Analyst is the face of the Enterprise Technical Services (ETS) team to the business forsolutions and processes.

Working closely with business leaders and SMEs in Sales, Professional Services, Customer Services, and Finance organizations this personable individual will develop a solid understanding of business process and needs.

You :

He / she will participate in the analysis and triage of work intake for theteam, work assignment, solutioning, and manage the semi-monthly release.

The successful candidate will have strong interpersonal and communication skills, will be self-motivated, success driven, and be able to prioritize workload.

This role requires prior experience as a Salesforce Administrator in fast paced business environment.

Minimum Requirements :

Bachelor' s degree or equivalent work experience

  • Prior experience in Business Analysis and requirements gathering
  • 1-4 years of experience in configuring and managing Service Cloud and / or Sales Cloud
  • Proficient in administrative skills, such as creating user, profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, dashboards, and process builder
  • Experience with deployments from sandbox to production
  • Experience in performing data cleanup, extraction, and mass changes using data loader
  • Excellent communication skills and ability to communicate at all levels of the organization
  • Ability to work independently and be results-driven
  • Proven experience building Salesforce components supporting core business processes
  • Preferred Qualifications

  • Advanced Administrator Certification
  • Experience with FinancialForce PSA
  • Experience with Salesforce customer communities and lightning process builder
  • Familiarity with VisualForce development
  • Familiarity with Apex coding and syntax
  • Experience implementing Knowledge management
  • Understanding of the Salesforce data schema
  • Developer certification
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