Senior Technical Consultant – Network
Orange
Navi Mumbai, India
18d ago

about the role

should identify, troubleshoot and resolve any hardware, software or configuration related incidents observed on any equipment across customer network.

If any service impacting incident is not resolved within one (1) hour, then it will be ensured that concerned OEM engineer is available on-

site at customer central location

responsible for preparing Method of Procedure for any configuration changes, and executing any configuration changes as approved by customer

responsible for leading any planned scheduled maintenance activities.

should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration.

Key Spoc for Incident , Problem & Change Management

Resolve Customer Escalations

Ensure Service Delivery as per agreed SOW / SLA

Assist Manager in monthly Dashboards / Service Level parameters

Mentor & Hand hold L1 Teams and enhance their performance

Act as a key SPOC for L2 & L3 Incidents

Take initiatives in learning & evaluating new Network Technology & Tools

Prepare RCA for Sev1 incidents

Process / procedure / documentation Preparation for existing and upcoming environment.

about you

Certified Cisco Certified Network Professional (CCNP) R&S

Certified ITILv3 Foundation Preferred

additional information

BE / Diploma / Degree in business, or science (or other relevant area).

Minimum 5 years of Experience in Cisco Networking Products .

  • Good Understanding of Cisco ISR WAN routers and Routing Protocols
  • Good Understanding of Cisco Datacenter switches including Nexus 7k / Nexus 9k
  • Good Understanding of load balancing technology and the respective products.
  • Good Understanding of Server load balancing technology and the respective products
  • Knowledge and working experience on Cisco Security Products (Firewall & IPS) is an added advantage.

    Knowledge and working experience on Server & Operating system (Windows / Linux) is an added advantage.

    department

    Sales & Marketing Asia Pacific

    Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.

    Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

    Regular

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