Senior Analyst - Operations (R2P)
Standard Chartered Bank
Chennai, India, Asia
3d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

  • Complete Indexing / Accessing / Processing as per the allocation every day
  • To Assess minimum of 180 invoices per day subject to the availability of volume in the queue
  • To Process minimum 150 LCY invoices / 60 FCY invoices per day subject to the availability of volume in the queue.
  • To Check minimum 150 LCY invoices / 60 FCY invoices
  • To resolve mailbox queries / phone queries. Telephone queries to be handled with an intension to resolve during the call and email queries within 2 workdays.
  • To ensure that rejects are despatched within the assigned time and as per SLA
  • Complete processing of daily volumes including Journal Vouchers as assigned within the Team.
  • Input Accuracy level to be at 99.5% ( Pass 1 error out of total indexed / processed cannot be more than 0.5% )
  • Nil contribution towards Pass 2 error
  • Other Responsibilities

  • Managing the assigned tasks professionally and efficiently as per the SLA & DOI
  • Ensuring total Customer Satisfaction by providing quality service that is error free and timely
  • To be Responsive to the needs of the Stake-holders at all times, effective and regular communication to be maintained Our Ideal Candidate

  • B.Com or equalan
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