Architect, I&O Operations Control Center - Technical Lead
PepsiCo
Hyderabad, India
2h ago

Main Purpose :

This role will be responsible for PepsiCo’s 24X7 Operations Control Center (OCC) in Hyderabad. Responsibilities include setting up command center, staffing & managing resources, oversee MSP command centers, provide technical direction and define integrated process to work with multiple sector Operations teams.

The OCC will be focusing on prevention of incidents and monitoring integrated view of critical business process supported by multiple MSP’s.

The lead will play a key role in PepsiCo IT’s next step towards Zero unplanned outage .

Accountabilities :

  • Lead a 24x7 Operations Control Center (OCC) team to monitor critical business process (integrated view).
  • Drive the design and implementation of an AIOps based Command Center with a focus on finding anomalies and creating business impact dashboards with the goal to prevent critical incidents.
  • Work with Operations leads and SMEs to provide solutions following best practices for momitoring and automation to ensure maximum business benefits .
  • Work as an escalation point for IT Operations,
  • Work directly with Major Incident Managers and MSPs to identify root cause for high and critical incidents and opportunities for automation
  • Provide technical and process guidance to team members and MSPs.
  • Identify opportunities to improve operational stability and performance.
  • Partner with Problem management team and MIM’s to identify opportunities with monitoring and operations.
  • Years of Experience :

  • 10 years of experience in IT Support & Operations role.
  • 5+ years of experience in managing IT command center, Monitoring & Automation.
  • 2+ years of people management
  • Mandatory technical skills :

  • Experience with monitoring and automation tools
  • Experience working on ITSM tools such as ServiceNow
  • Technical knowledge & Understanding with AIOps driven solutions.
  • Broad technical knowledge & understanding of Network, Compute, Cloud, Application architecure.
  • Mandatory non-technical skills :

  • Experience in working with multiple Managed Service Providers.
  • People manager with experience in managing contractors.
  • Experience with Agile / Scrum methodology
  • Understanding of ITSM process, Event management.
  • Ability to handle complex situations through creative innovation.
  • Excellent communication skills with the ability to provide reports for Sr. Management.
  • Differentiating competencies required :

  • Innovation mind set with ability to bring outside-in view, best practices
  • Strong technical acumen with ability to drive Command center strategy discussions with Technology leads from Network, Compute, Cloud, Applications, as well as vendors.
  • Qualifications / Requirements

    Years of Experience :

  • 10 years of experience in IT Support & Operations role.
  • 5+ years of experience in managing IT command center, Monitoring & Automation.
  • 2+ years of people management
  • Mandatory technical skills :

  • Experience with monitoring and automation tools
  • Experience working on ITSM tools such as ServiceNow
  • Technical knowledge & Understanding with AIOps driven solutions.
  • Broad technical knowledge & understanding of Network, Compute, Cloud, Application architecure.
  • Mandatory non-technical skills :

  • Experience in working with multiple Managed Service Providers.
  • People manager with experience in managing contractors.
  • Experience with Agile / Scrum methodology
  • Understanding of ITSM process, Event management.
  • Ability to handle complex situations through creative innovation.
  • Excellent communication skills with the ability to provide reports for Sr. Management.
  • Differentiating competencies required :

  • Innovation mind set with ability to bring outside-in view, best practices
  • Strong technical acumen with ability to drive Command center strategy discussions with Technology leads from Network, Compute, Cloud, Applications, as well as vendors.
  • Relocation Eligible : Eligible for Standard Relocation

    Job Type : Regular

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