Virtual Desktop Engineer
Barclays
Pune, India
2d ago

What will you be doing?

  • Manage Citrix and VDI systems (monitoring, capacity management and planning, business continuity management, housekeeping)
  • Implement releases, undertake installation and maintenance of applications to Citrix VDI platform
  • Provide 3rd line support for incidents and problems, respond to user queries and data requests efficiently
  • Analyse incidents, identify root causes and provide solutions for system issues.
  • Analyse existing workloads and implement automations where possible
  • Assist other line technicians with support issues where required and mentor them where necessary
  • Provide technical support and advice to users
  • Compose required service support documentation
  • Understanding of the Banks security protocols within the environment
  • Assists in integrating, configuring and testing infrastructure solutions provided by Engineering
  • Take direction from Engineers and Senior Engineers in all areas of system support and system performance
  • Ensures quality and efficiencies in implementation and maintenance of systems
  • Broad understanding of BCM / DR related activities within the service
  • On Call / out of business hours availability is required
  • Ability to work shifts.
  • What we’re looking for :

  • Bachelor degree preferred in Computers.
  • Strong knowledge of other technologies (like Windows, AD, Storage, VMWare, Appsense, powershell etc)
  • Good communication skills.
  • Skills that will help you in the role :

  • 5-8 years of experience on Citrix products (especially Xenapp & Xendesktop).
  • 2-5 years of experience on Ivanti / appsense products.
  • Strong knowledge of other technologies (windows, AD, VMware etc).
  • Where will you be working?

  • Pune
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