Summary of the role
The successful candidate will be aligned with our Finance Operations Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution.
You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s.
Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.
As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following :
Ensure timely closure of payments with high degree of accuracy
Respond to customer queries through call and / or email
Research unapplied payments and work with customer to identify the root cause and resolve open issues on account
Work with internal teams to drive process improvements and resolve escalations and discrepancies on customer account
Provide growth ideas for process standardization and automation through JDI / Kaizen projects
Perform QC and conduct refresher trainings with the team on best practice sharing
Perform complex reconciliations on customer payments
Highlight and address issues with the technical teams related to the discrepancies with the ERP system
Must be fluent in Italian / Spanish / French / German language skills (for language roles only)
Excellent written and verbal communication skills with strong customer service focus
Ability to prioritize, multi-task and work with minimal supervision
Drive for continuous learning and self-development
Analytical and Presentation Skills
Flexibility to change as per the changing requirements of the business
Minimum 4-5 years experience in O2C domain, preferably cash application
Advanced knowledge of Excel including working with pivot & formulas
Flexible to work in night shifts
Post Graduation or a Master’s Degree in Accounting / Finance or a related field.
Previous experience 4-5 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role
B2 certification for language roles (Italian / Spanish / German / French) For language roles only