Manager - BD Ops
Bangalore, Karnataka
8h ago

Manager - BD Ops

  • Improve collection effectiveness while focusing on customer experience and regulatory requirements
  • Operationally manage an external collection vendor and ensure productivity and performance deliverables.
  • Design and drive innovative contact strategies including contact optimization and channel feasibility
  • Collaborates with analytics to leverage new technologies and methods
  • Drive strategy across digital and manual channels to improve money collected and reduce cost to collect
  • Plan, monitor and review the activities of collection officers for the achievement of collections targets
  • Manage multiple champion / challenger processes
  • Ensure there is a comprehensive system of reporting and quality to ensure strategy is delivered as designed
  • Audit, review & document Collections policies, strategies & practices
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