Technical Support Engineer
ARRIS
Bengaluru, Karnataka, India
5d ago

Technical Support Engineer-(19001520)

Description

Roles & Responsibilities :

  • Min. 2- 3 Years of relevant experience in TAC with Technical Diploma or Bachelor's degree of Engg.
  • Strong networking background
  • Must participate in 7x24 rotation
  • CCNA Must or higher knowledge, CWNA, CWSP would be a Plus
  • Good exposure and working experience with 802.11a / b / g / i standards and knowledge of 802.11n
  • A good understanding of WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
  • knowledge on deploying, configuring, supporting, troubleshooting, debugging and administering the following Wireless LAN products and technologies :
  • Wireless Access Points
  • Wireless Client Associations
  • Wireless Controllers
  • A very good understanding of RF transmissions & antenna behaviour
  • knowledge on WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
  • Hands on experience on protocol analysers tools such as Wireshark, Ethereal
  • Good knowledge in reading and interpreting event and debug logs
  • Properly escalating unresolved issues to the next level of support
  • Solid understanding of TCP / IP, IGMP, and Routing (Layer 2 & 3 communication)
  • Troubleshooting of complex networking related issues in a Wireless TAC environment

    Qualifications

  • Support and mentor and provide technical guidance to the L1 engineers
  • Ensure proper case documentation and closure
  • Deeper understanding and troubleshooting of internet protocols including DNS, DHCP, SMTP etc
  • Ability to work independently
  • Ability to deal highly complex technical issues confidently
  • Good problem solving and decision-making skills
  • Ability to understand and analyse complex issues along with troubleshooting skills
  • Ability to communicate clearly and effectively with clients, vendors, and peers
  • Excellent Interpersonal, written & verbal communication skills
  • Self-driven, proactive, hardworking, team-player
  • Encourages and accepts feedback
  • Exposure of handling international customers

    Primary Location

    APAC-India-Karnataka-INDBEN-Bengaluru

    Job Posting

    Aug 27, 2019, 1 : 18 : 32 AM

    Experienced

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form