IT Support Manager
Amazon
Bangalore , KA, IN
6d ago

DESCRIPTION

We are Amazon; we pioneer.

Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company

We’re seeking a driven IT Manager to join our IT team in Bengaluru, India

Your responsibilities : As you keep an eye on the IT support & logistics for the virtual workforce the extent of your duties will include but not be limited to :

  • Ensuring that troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health & Safety.
  • Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),

  • You’re confident in your IT project management skills : you can coordinate and watch over your team’s projects as they support technical task execution.
  • You’ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,

  • You’ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Corporate IT services staff,
  • You’ll lead people, hours and shifts : this will include staff and team scheduling,
  • Inspire continuous improvement of all IT team processes and initiatives : Continually driving operational excellence
  • BASIC QUALIFICATIONS

  • A technical Bachelor’s degree in a relevant discipline is necessary,
  • Previous, relevant management experience in an operations or logistics environment as an IT or alternatively as an IT Service Delivery Manager.
  • Additionally, previous experience in Linux / Unix support and / or Microsoft Windows support,

  • You possess networking knowledge and expertise, specifically LAN / WAN ,Wireless & work from home support
  • You’re comfortable with IT infrastructure and other fundamental aspects of computer facilities infrastructure required at home / office
  • Previous experience of developing, lobbying for, owning and take care of IT budgets; including staff, hardware and software,
  • You can also offer effective project management skills, alongside the ability to deal effectively with all levels of company seniority, in a variety of situations,
  • Strong analytical skills, along with validated problem-solving ability, are both a necessity,
  • Occasional travel will be required.
  • PREFERRED QUALIFICATIONS

  • A Master’s degree in a relevant discipline is a nice-to-have,
  • An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP / IP and network file systems,
  • Certifications in Unix / Linux System support and / or Microsoft Windows system support,
  • Telecom knowledge, including VOIP / SIP as well as mobile technologies,
  • Previous help desk / technical support experience and / or previous Service Delivery and Service Level Management experience,
  • ITIL and Prince2 certifications would be advantageous,
  • You’re willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems,
  • Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle,
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