Software License & Upgrade Management SW/Application Tech Support Practitioner

Accenture

Bengaluru, India

1d ago

Job Description

About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at www.accenture.com

Project Role : SW / Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.

Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level : 8

Work Experience : 8-10 years

Work location : Bengaluru

Must Have Skills : Software License & Upgrade Management

Good To Have Skills : Configuration Database & CI Management

Job Requirements :

Key Responsibilities : Client communication, Software asset management, software compliance and audit

Technical Experience : Software Licensing knowledge knowledge on ITAM workflow Software Experience in working with SAM tools Working knowledge of Oracle / SAP / IBM / Microsoft Licenses Understanding the life cycle of a software license Should have prior experience on data center software licensing Well aware of the SAM procurement Hands on experience on SNOW tool Compliance and Consumption reporting knowledge Experience of on-boarding publishers Understands software AMC contracts

Professional Attributes : Excellent communication skills Good excel skills Open to 24 / 7 working environment

Educational Qualification : Graduate or above

Additional Information : Have knowledge on CMDB Audits Knowledge on discovery mechanism SCCM knowledge is an advantage

Qualifications

15 years of full time education

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