Software License & Upgrade Management SW/Application Tech Support Practitioner
Accenture
Bengaluru, India
1d ago

Job Description

About Accenture : Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at www.accenture.com

  • Project Role : SW / Application Tech Support Practitioner
  • Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.
  • Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

  • Management Level : 8
  • Work Experience : 8-10 years
  • Work location : Bengaluru
  • Must Have Skills : Software License & Upgrade Management
  • Good To Have Skills : Configuration Database & CI Management
  • Job Requirements :
  • Key Responsibilities : Client communication, Software asset management, software compliance and audit

    Technical Experience : Software Licensing knowledge knowledge on ITAM workflow Software Experience in working with SAM tools Working knowledge of Oracle / SAP / IBM / Microsoft Licenses Understanding the life cycle of a software license Should have prior experience on data center software licensing Well aware of the SAM procurement Hands on experience on SNOW tool Compliance and Consumption reporting knowledge Experience of on-boarding publishers Understands software AMC contracts

    Professional Attributes : Excellent communication skills Good excel skills Open to 24 / 7 working environment

    Educational Qualification : Graduate or above

    Additional Information : Have knowledge on CMDB Audits Knowledge on discovery mechanism SCCM knowledge is an advantage

    Qualifications

    15 years of full time education

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