Manager, Technology Control, WPB/CCO Global Tech
HSBC Group
Pune, India
5d ago

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.

As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.

If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Technology Control, WPB

In this role, you will :

  • The Chief Control Office (CCO) plays an important role in enabling the bank to operate within its risk appetite, by ensuring efficient and effective risk and control management.
  • CCO achieves this by providing operational risk and control expertise, providing high quality reviews of the bank's control environment, conducting end to end reviews on key controls, maintaining robust risk governance focused on material risk and issues, and evolving a culture of continuous and consistent risk management.

  • The CCO Manager - Wealth & Personal Banking (WPB) CCO is part of the CCO Technology, WPB within the DBS (Digital Business Service) CCO Technology Office and will report into the Senior Manager WPB, CCO Technology.
  • This role is responsible for embedding the Non-Financial Risk Framework and management of IT Risks and Controls.

  • As part of a global team, the Controls Manager will be expected to support and collaborate with other team members across multiple regions.
  • Role responsibilities are to support the Global Head of Technology Controls, WPB, across all aspects of the CCO WPB team.
  • This includes (but is not limited to) : Act as trusted advisor for the senior management of the supported remit area on how to properly manage their operational risk and all items related (Risk assessments, Control environment, issues management, etc) Manage the promotion of accountable risk and control decision-making based on quality data and commercial analysis Manage the provision of specialist risk and control knowledge and insights Support efforts to continuously improve the control environment, monitoring of risk, including behaviours Support efforts to evolve the controls architecture to reflect digital, dev ops and cloud agendas Identify themes to anticipate future developments in the risk and control environment Actively challenge poor, inefficient or excessive controls, related tasks and behaviours Support the development and implementation of future-fit risk management frameworks Influence and shape the development of regulatory frameworks in collaboration with internal parties Provide remit area Senior Management with updates on any relevant changes to policy or projects related to operational risk that have an impact on their area of responsibility.

    Promote desired behaviours and a positive risk culture across the remit area Support IT stakeholders in ongoing Audits and issue / action closure Attending and driving risk and control agenda in MIR (Major Incident Review) and PIR (Post Incident Review) meetings Partner with Operational Risk, Risk Stewards, and Internal / External Audit to ensure a holistic and accurate view of risk profile

    To be successful in this role, you should meet the following requirements :

    Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

  • Impact on Business / Function Developing, aligning and translating strategies and plans to achieve business and functional goals Analysing and interpreting risk and control related information to provide insight and improvement with clear and measurable outcomes.
  • Delivering clear, concise and consumable messages based on good evidence and informed judgement that support risk and control related decision making Driving improvements to information metrics and processes to strengthen risk management and internal control

  • Customers / Stakeholders : Stakeholder management is multi-faceted across geographies, Businesses and Functions. Presenting and reporting complex risk and control information in ways that are meaningful for different stakeholders Applying professional understanding, expertise and judgement to oversee the health of the end-to-end control environment Monitoring and analysing the performance of the control environment to drive more effective design and operation of controls Leveraging opportunities to implement more automated, effective and cost-efficient controls and measures of effectiveness Providing advice, support and challenge to stakeholders to help them understand and manage controls and risks effectively
  • Leadership & Teamwork : Lead by example, demonstrating core behaviours and values including teamwork, focus, drive and determination.
  • Act in a manner that transparently promotes the organisations values and delivers in an aligned manner. Cultivate an environment that supports diversity and reflects the HSBC brand Influences greater effective and open team communication and collaboration Understanding and energising others to attain individual and team outcomes and performance targets Developing, aligning and translating strategies and plans to achieve business and functional goals Successfully delivering change through people


    Key Skills, Attributes and Experience

  • Flexible and adaptable being able to handle and prioritise competing demands in a fast-paced environment
  • Strong communication skills to be able to influence and challenge stakeholders
  • Strong written, verbal and presentation skills
  • High level of attention to detail, and ability to lead People focused activities
  • Ability to maximise business performance i.e. developing, aligning and translating strategies & plans to achieve business and functional goals
  • A desire to find ways to continually improve the service delivered.
  • Identifying, defining and solving problems that impact on your work or the wider business
  • Ability to deliver Insightful Risk and control Information
  • Ability to provide Technology, Infrastructure, Cyber & Information Security and Data control expertise is desirable
  • Knowledge and understanding of the HSBC Group organization is desirable
  • Knowledge and experience in the second or third line is desirable
  • Planning and project management skill
  • Ability to work independently with limited supervision
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