Job Description br> We have an excellent job opportunity with our client. Kindly go through the details below and revert with your updated resume with following information to process your profile if interested.
br>br>Current Salary br>br>Expected Salary br>br>Notice Period br>br>Roles and Responsibilities br>br> Analysis and reporting of incident data to identify trends, potential problems and root causesbr>br> Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT infrastructurebr>br> Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
br>br> Diagnosis to determine whether new incidents are related to known errors or existing problem recordsbr>br> Facilitating and coordinating technical meetingsbr>br> Leading and facilitating post mortem investigations into high impact faults.
br>br> Managing root cause analysis between technical teams.br>br> Initiating actions to fix interruptions to service caused by errorsfaults in the IT infrastructure.
br>br> Production of statistics and reports to demonstrate performance of the Problem Management process