Key skills required for the job are :
As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required.
Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders.
Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
amp Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis.
Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation / reviews on need basis for new projects.
Training of new team members. Able to work on Knowledge acquisition and updates to related documents
Mandatory Skills : IBM Tivoli BSM Tools
Desirable Skills : Microsoft System Center Operations Manager
Language Skills : English Language