Team Member
Kotak Securities
IN-GJ-Ahmedabad
4d ago

Description

1.Perform Voice and Non Voice Audits for Kotak Securities Customer Service Processes.

a.Listen to inbound calls and assess the call on below parameters

i.Call Opening, Greeting and Branding

ii.Voice Soft skills, Tone, Intonation

iii.Grammar and sentence constructions.

iv.Process, policies and procedures.

v.Call Transfer and Hold procedure.

vi.Call Closing.

b.Auditing Emails / Escalations

i.Very Good Written communications required.

ii.Assess written emails on Grammar and punctuations.

Response drafted to Customer should be correct as per process, policies and procedures

Qualifications

Perform Voice and Non Voice Audits for Kotak Securities Customer Service Processes

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