Instructional Designer
5d ago
source : Shine

The Alexa Data Services (ADS) organization is engaged in the data processing to support the voice recognition for Alexa, the cloud-based service that powers devices like Amazon Echo, Echo Show, Echo Plus, Echo Spot, Echo Dot, and more.

The Alexa service is always getting smarter, both for features, and for natural language understanding and accuracy. Because Alexa s brains are in the AWS cloud, she continually learns and adds more functionality, every hour, every day.

Come build the future of the voice-recognition for Alexa with us.

The Knowledge Management team is responsible for driving high quality training content for ADS data associates located across the globe.

This includes creating engaging process and tool content, including instructor led training, eLearning and self-paced learning, blended learning, virtual classroom design, building tool kits and study guides, and performance support aids for all ADS global sites.

Are you passionate about the customer experience Do you like to create high impact training curriculum Alexa Data Services (ADS) is looking for innovative learning professionals to design engaging training curriculum for our frontline data associates.

As an Instructional Designer, you will create and continuously improve learning programs using an array of creative approaches that inspire learners and drive productivity and accuracy.

You will work closely with the North America based team and as such will adapt your schedule to overlap with some North American hours (at least from 7am-12pm EST).

In this role, you will

Partner with program managers, subject matter experts (SMEs), and other key stakeholders to identify target audience training needs against required training timelines

Conduct stakeholder and SME interviews to determine, recommend and document project instructional standards, learner engagement strategies and evaluation plan

Design and develop course content included but not limited to measurable learning objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations, reference glossaries, and knowledge assessments

Design and develop new hire and tenured testing and assessments

Utilize ADDIE, SAM, Kirkpatrick and other recognized models to rapidly design, develop and publish engaging course content and learning activities for ILT, online and virtual modalities with continuous evaluation / improvement cycles for the course content

Adapt instructional materials created for one format to another format (usually from face-to-face to eLearning and virtual)

Revise and rewrite course content based on data illustrating ROI or efficacy of training modules

Upload, test and maintain content to an LMS

Contribute to continuous improvement of instructional design and training processes

May coach and mentor less experienced staff

May manage contractors on larger projects

Review tooling and training deliverables being created

International travel may be required up to 10%, Relevant experience in an instructional design role

Demonstrated experience designing and developing training materials in all modalities, including ILT, e-learning, video

A work sample demonstrating your experience and skill using course authoring tools and ID theory will be will be required as part of the hiring process

Experience collaborating with stakeholders, SMEs, front-line managers and front-line employees

Experience explaining complex topics to a novice audience

Demonstrated working knowledge of eLearning development tools such as Captivate, Articulate Studio / Storyline, Camtasia, Adobe Photoshop / Illustrator, or Flash

Experience with coordination and organization for global initiatives

Demonstrated use of multiple learning methods and linking appropriate methods with learners and outcomes

Demonstrated adult learning implementation and driving performance through impactful training

Ability to assess training effectiveness and ROI to stakeholders and leaders

Program or project management skills

Business English skills both verbal and written

Experience in instructional design within related field (big data, speech and language data, etc.) a plus

Bachelors or Master s Degree in Instructional Design, Education Technology, or similar field

Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate

Experience with internationalization and localization

Fluency (verbal and written) in French, Italian, German, Spanish, Portuguese, and / or Japanese

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