Global Back Office Customer Service Rep
Koch Business Solutions India
Bengaluru, Karnataka
5d ago

Description

To be the global main point of contact for order management activities, servicing local Customer Service on order creation, order maintenance, order confirmation, expedites and any other back office related activities.

What You Will Do In Your Role

Order Creation management : Receive, check and enter customer orders in SAP. Follow-up with local customer service representative or internal departments on missing or incorrect data.

This may include the EDI workflow process and any other order creation related activities.

Order & customers’ portal maintenance management : Action requests (quantity changes / pull-in / push-out / cancellation) with the internal stakeholders compliant with customer T&C’s when defined or per Molex policies.

Order confirmation, rescheduling date and confirmation, processing of billing and invoice upload.Include any special requirements from customers that are agreed under the service agreement.

Order Confirmation management : Validate Molex delivery schedule with internal stakeholders and communicate Molex response to front office CSR.

Expedites : Process the expedites requests through either CIC, email from customers thru’ front CSRs or portals etc. Validate the status of supply in SAP prior to working with IP / PP team for improvements.

Follow-up with IP / PP for closure and completion of expedite process and closed communication loop with the front office CSR team.

Reporting : Supports generation of reports to Front office customer service teams.

Allocation : Compile critical requirements from customers, work with plants on the production planning to prevent line impact especially to our Mega / Strategic customers.

Record creation and maintenance on SAP, share point or any agreed and designated location as per requirements from the Front office CSR team.

Embrace and apply the Market Based Management culture and philosophy.

Open to work on shift timing as required to meet business needs.

Perform other related back office duties as assigned by management.

The Experience You Will Bring

Requirements :

2 to 3 years Customer Service experience is desirable, preferably gained in electronic industry. Fresh diploma / graduates are encouraged to apply.

  • Accurate data processing
  • Sense of urgency
  • Good Time management in meeting deadlines
  • Eye for details
  • Clear and concise written and oral communication with internal contacts.

  • The ideal candidate will demonstrate team work, pro-activeness, and flexibility in supporting business needs.
  • The candidate will have an organized approach, is expected to work independently in a highly pressure environment.
  • Confidentiality is a requirement in this position.

    Koch is proud to be an equal opportunity workplace

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