Technical Support Consultant II
Gurgaon, INDIA
3d ago
source : TimesJobs

Technical Support Consultant II Req I D AB 9400846 Rate DOE Primary Skills Description Duties Work with the Enablement Environments team and will be helping with the provisioning of the training Environments.

Understand, troubleshoot and communicate with technical stakeholders on cloud based training environments. Manage training project schedule for leaners.

Manage day-to-day administrative activities of training environments. Maintain regular communication with business and internal teams Manage external & internal expectations for training environments program.

Achieve customer satisfaction through successful delivery of defined project scope Capture and communicate lessons learned to the broader team Communicate confidently and proactively throughout the project lifecycle Manage multiple engagements simultaneously Manage expectations appropriately and keep projects on schedule and within scope Skills Strong verbal and written communication skills Self-managed, responsive, and dedicated to client success Problem-solving skills, with a demonstrated ability to identify and solve issues quickly Strong conflict resolution and negotiation skills Superb organizational skills to be able to coordinate complicated multiple projects Professional demeanour, ability to interact with diverse teams throughout Adobe Work with a variety of data driven systems and databases such as MS Excel, Sales-Force, etc.

Strong data gathering and analytical skills Ability to work efficiently on MS Office applications Excel, PowerPoint, Word Ability to manage in an environment of ambiguity with diverse stakeholders Demonstrated ability to learn quickly, be a team player, and manage change effectively Will be required to work in 2-11 PM shift and occasionally late night US hours shift.

Education Must be a college graduate with 3-5 years of experience in a software environment Working knowledge of Adobe Digital Experience products will be preferred Any Full Time Degree

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