Project Manager
Bangalore, India
3d ago

The Internal Field Testing (IFT) Program is an internal pre-release (beta) testing program which improves product quality by facilitating finding of bugs before release and enabling customer success by providing internal trainings on new product features.

In this role, you will work with a wide range of technologies involving Secure Firewall Threat Defense (FTD), its managersFirewall Management Center (FMC), and other Cisco Security products, including hardware and cloud platforms, all layers at which FTD operates from physical through Layer 7, and functionality from next-generation firewalls and VPNs to IPS and traffic management.

The IFT Team works inter-organizationally with global teams across USA, India, Europe, and Asia-Pacific, with a wide range of internal groups involved in pre-release activities.

You will be triaging and managing reported issues at all layers of the technology stack, ensure timely delivery and useful content of trainings, report on progress and feedback, and conform with IFT and product team processes.

Successful candidates will both ensure details are accurate and actionable and can summarize in informative reports which assist in recommendations to the program team and Security Business Group (SBG) management regarding product and infrastructure market readiness.

The IFT team serves SBG and our customers by establishing and nurturing relationships that allow Cisco to get valuable feedback on our pre-release products and roadmaps, and is a field enablement program for supporters and sellers of our products.

Our team has a passionate commitment to supporter and seller enablement and to product quality.

Required Skills

Strong project management skills; can manage complex programs

Proficient with PowerPoint and Excel

Detail oriented

Ability to compose reports for management

Strong listening skills

Strong oral and written communication skills

Understanding of firewalls, IPS / IDS, and routing. Knowledge of the security industry / CISSP or equivalent. Ready to learn new technologies

Customer-first point of view

7-10 year’s experience in the high-tech industry

Additional Desired Skills / Experience

Basic scripting skills

Familiarity with principles of Beta programs, Customer Support, Quality Assurance, or User Experience Research

Experience working with volunteers

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