About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base. The Role Responsibilities
Manage training programs for CDD COE team to ensure effective training delivery for the entire CDD COE team.
Design and develop training modules for new hire training and other process related training in co-ordinations with the process specialists and business unit heads
Strategize and execute Technical Training initiatives
To assess the training needs and manage the Training requirements within CDD Unit
Ensuring that efficient and high-quality Training is provided to all levels of staff of CDD Unit on an ongoing basis. Tracking of the individual staff training completion, including monitoring of mandatory e learning completion and submission of MIS
Monitor and evaluate training program’s effectiveness, success and ROI periodically and report
Deploy a wide variety of training methods
Work to facilitate implementation of curriculum and delivery of New Joiners Training including both process / systems to make staff shop floor ready.
Facilitate change management trainings based on changes to policy, processes and systems.
Enable Inter departmental trainings (Awareness Enhancement Trainings) to take in co-ordination with the unit
Deliver regulatory / mandatory trainings as necessary
Increase technical know-how required for CDD training
Training Content Management
Ensure that all the training packs are updated regularly to incorporate any changes in policy, processes and systems.
Provide input and facilitate feedback from SMEs for CDD related content created by other teams.
Develop and maintain learning pathways for staff on learning platform.
Track Learning curve of new joiners
Maintain training records, upload training metrics and maintain learning dashboards
Facilitate training sessions in liaison with CDD SME team
Liaise with the GBS Learning team to roll out programs based on the requirement.
Learning SPOC for CDD for external trainings
Manage efficient stakeholder relationships by providing regular updates / dashboards
Facilitate external certifications for staff to gain industry perspective
Ensure to stay up to date with changes / happenings in the industry
Overall Learning Agenda management
Ensure usage of learning tools provided to staff
Facilitate overall learning agenda and priorities for CDD team.
Support other trainers as required.
Country CDD Operations, FCSU, Group CDD Operations
Work with existing team members to ensure needs are fulfilled on an ongoing basis. Specifically :
Build relationships with leadership team, understand their training requirements and partner with them training needs in Operations.
Manage CDD process training
New Joiner training to be focused and tracked
Manage onboarding process where required for new joiners
Track effectiveness and efficiency in terms of rework reduction and improved productivity percentage.
Our Ideal Candidate
Greater than 10 years of experience in banking / financial domain and should possess the following skills :
A focused individual who is an excellent communicator with good team skills, who has the ability to influence others by showing initiative and creativity.
Experience in Financial Services Industry / Banking sectior with relevant experience in managing teams.
Understanding of the Financial Services and its various underlying products.
In depth understanding of CDD and its concepts
Previous Training / Facilitation experience is preferable.
Experience in AML domain desirable.
Problem Solving Skills ability to think Out of the Box’ and independently work around issues that arise from time to time.
Should be a people person with a growth mindset and open to change.