Senior Manager
Standard Chartered Bank
Chennai, India, Asia
6d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities

Manage training programs for CDD COE team to ensure effective training delivery for the entire CDD COE team.

  • Design and develop training modules for new hire training and other process related training in co-ordinations with the process specialists and business unit heads
  • Strategize and execute Technical Training initiatives
  • To assess the training needs and manage the Training requirements within CDD Unit
  • Ensuring that efficient and high-quality Training is provided to all levels of staff of CDD Unit on an ongoing basis. Tracking of the individual staff training completion, including monitoring of mandatory e learning completion and submission of MIS
  • Monitor and evaluate training program’s effectiveness, success and ROI periodically and report
  • Deploy a wide variety of training methods
  • Training Delivery

  • Work to facilitate implementation of curriculum and delivery of New Joiners Training including both process / systems to make staff shop floor ready.
  • Facilitate change management trainings based on changes to policy, processes and systems.
  • Enable Inter departmental trainings (Awareness Enhancement Trainings) to take in co-ordination with the unit
  • Deliver regulatory / mandatory trainings as necessary
  • Increase technical know-how required for CDD training
  • Training Content Management

  • Ensure that all the training packs are updated regularly to incorporate any changes in policy, processes and systems.
  • Provide input and facilitate feedback from SMEs for CDD related content created by other teams.
  • Develop and maintain learning pathways for staff on learning platform.
  • Training Administration

  • Track Learning curve of new joiners
  • Maintain training records, upload training metrics and maintain learning dashboards
  • Facilitate training sessions in liaison with CDD SME team
  • Stakeholder Management

  • Liaise with the GBS Learning team to roll out programs based on the requirement.
  • Learning SPOC for CDD for external trainings
  • Manage efficient stakeholder relationships by providing regular updates / dashboards
  • Industry Perspective

  • Facilitate external certifications for staff to gain industry perspective
  • Ensure to stay up to date with changes / happenings in the industry
  • Overall Learning Agenda management

  • Ensure usage of learning tools provided to staff
  • Facilitate overall learning agenda and priorities for CDD team.
  • Support other trainers as required.
  • Key Stakeholders

  • Country CDD Operations, FCSU, Group CDD Operations
  • Other Responsibilities

    Work with existing team members to ensure needs are fulfilled on an ongoing basis. Specifically :

  • Build relationships with leadership team, understand their training requirements and partner with them training needs in Operations.
  • Manage CDD process training
  • New Joiner training to be focused and tracked
  • Manage onboarding process where required for new joiners
  • Track effectiveness and efficiency in terms of rework reduction and improved productivity percentage.
  • Our Ideal Candidate

    Greater than 10 years of experience in banking / financial domain and should possess the following skills :

  • A focused individual who is an excellent communicator with good team skills, who has the ability to influence others by showing initiative and creativity.
  • Experience in Financial Services Industry / Banking sectior with relevant experience in managing teams.
  • Understanding of the Financial Services and its various underlying products.
  • In depth understanding of CDD and its concepts
  • Previous Training / Facilitation experience is preferable.
  • Experience in AML domain desirable.
  • Problem Solving Skills ability to think Out of the Box’ and independently work around issues that arise from time to time.
  • Should be a people person with a growth mindset and open to change.
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