Customer Support Specialist with French
Infosys BPM
Bengaluru, Karnataka
10h ago

Job Description

Brno, Czech Republic, Full-time INFOSYS provides career opportunities and stable employment in a multinational environment where YOU can get a chance to use various languages , be a part of the prominent and world-famous brands, acquire and upgrade IT skills working from the all-new office building in the center of Brno.

Your workday will just fly by as you will :

  • Be assigned for one future-oriented, long-lasting, and eminent client an automobile manufacturer, an energy provider, a cosmetics company, a cell phone producer, an IT corporation, etc.
  • Be responsible for a remote technical / administrative troubleshooting of the accounts, systems, applications, laptops, PCs, related equipment, networks of the employees of the client in one particular country;
  • Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool (ServiceNow) with the Client, professional technicians (L2 support);
  • Be a member of the international, dynamic, and innovative company environment.
  • Be a part of the shadowing program for the newcomers and ready to lend a hand’ to your junior colleagues.
  • Why does Infosys choose you? You definitely :

  • Speak and write in French and English fluently ;
  • Handle phone calls, a necessity to reply to emails and give useful guidance to the client;
  • Perceive multitasking and problem solving as a piece of cake;
  • Are a daily user of Windows, Android or iOS, Microsoft Office, etc.
  • Want to be a team player rather than a lonely wolf;
  • Can be punctual and relied on.
  • Infosys esteems you as we provide :

  • Long-term and stable cooperation;
  • Relocation support (initial accommodation for 14 days);
  • Performance bonus;
  • Financial appraisal for referring your friends and acquaintances;
  • Monetary compensation of the night shifts and compensation days for working during the Czech state holidays;
  • Meal voucher (a contactless plastic card);
  • Multisport card with a financial contribution from Infosys;
  • Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
  • 25 days of paid leave;
  • Brand new offices (Vlnena street) with a game room, a silent zone, kitchenettes, a terrace in the center of Brno, 2nd largest city of the Czech Republic;
  • Expat Assistance Services for new joiners;
  • Teambuilding activities.
  • Infosys appreciates your time so the hiring process is usually concise :

    Apply Receive a response after your CV evaluation - Get a call from our Recruiter Arrange a video conference with our Team Leader / Manager Get a feedback / offer Navigate your next with Infosys.

    Interest Group

    Infosys (Czech Republic) s.r.o

    Company

    Infosys (Czech Republic) s.r.o.

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