Technical Engagement Manager
Gurugram, IN
3d ago

Description We are looking for a Technical Engagement Manager who is determined to solve the organization’s most challenging problems.

Join our global workforce and unleash a pool of opportunities.

Role and Responsibilities

  • Manage multiple global delivery teams.
  • Take accountability for client satisfaction, delivery quality, and growth.
  • Work with onsite account managers in identifying new opportunities and resource requirements for account growth.
  • Lead and defend the request-for-proposal (RFP) activities from off-shore for new opportunities.
  • Prepare engagement metrics on a regular basis and present it to the management.
  • Act as a single point-of-contact for the account from off-shore.
  • Work with the recruitment team to ensure timely fulfillment of resource needs.
  • Lead business review meetings with the customer.
  • Mentor the next-level leaders.
  • Lead and follow the groups or teams.
  • Bring top-notch consulting or relationship management skills and a deep appreciation of IT tools, techniques, systems, and solutions.
  • Conceptualize, analyze, and create blueprints for business transformations and present solutions.
  • Maintain healthy account margins.
  • Be a part of architecture, design, program-planning discussions with senior client stakeholders on an ongoing basis.
  • Conduct knowledge-sharing sessions and publish case studies. Take accountability for maintaining program or project documents in a knowledge base repository.
  • Identify accelerators and innovations.
  • Understand complex interdependencies to identify the right team composition for delivery.
  • Prepare a plan and take charge of program or project objectives and.
  • Identify the benefits and success criteria of the program or project.
  • Track and define the benefits for report creation.
  • Identify dependencies and critical decision or discussion points.
  • Conduct program reviews with relevant stakeholders to identify or manage issues to ensure its smooth delivery.
  • Provide delivery governance and resolve escalated project issues affecting the program.
  • Conduct periodic performance reviews of key individuals on the account across multiple project teams.
  • Monitor all phases of the project requirement gathering, initiation including design, execution, and closure on a regular basis and suggest corrective actions.
  • Track actual vs. planned program or project progress using KRAs and KPIs.
  • Take charge of conflict, risk, and dependency management.
  • In case of any change in the program, conduct impact analysis on the cost and other organizational parameters, and share findings with the client.
  • Build relationships with key project team members on a frequent basis via performance reviews and updates. Keep them motivated, understand their concerns, analyze their suggestions.
  • Resolve team conflicts, if any, between multiple work streams or groups or individuals.
  • Provide inputs on goal setting and performance appraisals of the team.
  • Identify training needs for associates based on the client's changing focus.
  • Motivate the team to participate in recruitment drives, training, and other organizational initiatives.
  • Skills and Experience

  • Experience in Java / J2EE web development technology stack along with agile.
  • A Project Management Professional-certified candidate will have an advantage.
  • Excellent communication skills along with experience in managing and motivating high-performing teams and individuals.
  • Expertise in program management and managing multiple tracks at the same time.
  • Hands-on work experience in the e-commerce domain or with a retail client.
  • Proven ability in establishing rapport, credibility, and influence others to drive results across the organization.
  • Creative problem-solving skills for teams, project deliverables, and cross-functional issues amidst changing priorities.
  • Ability to skillfully manage the changing operational goals and demands by being flexible and resourceful.
  • Experience in project management and / or delivery of on-shore or off-shore models and agile development processes.
  • Passionate about operational excellence and governance.
  • Proven ability in setting expectations and communicating status to the technical, business, or executive teams and take ownership of all critical issues to get a logical closure.
  • Experience of working in matrix organizations with varying technology practices.
  • Ability to manage 50+ resources in single or multiple accounts.
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