Business Process Manager
Nov Hltcr Shared Services Ind
Hyderabad, AP, India
6d ago

Job Description

  • associates. Join a team of globally collaborative colleagues at the Global Clinical Supply (GCS)’ function to support clinical trials from Phase 1 to approval and be a key interface between Technical Research & Development teams and the Clinical teams!
  • The GCS Business Process Manager (BPM) is responsible for the process excellence and process evolution (in line with the overarching GCS strategy) within the respective GCS unit by acting as the process owner on specific process area and supporting the GCS long term strategy.

    He / she is responsible for maintaining the highest performance of the process, ensuring adequate trainings and knowledge transfer to the process users’ community.

    Has operational end to end responsibility for assigned activity. Leads and manages all project and local network activities and participates in cross-functional teams.


    Your responsibilities include, but are not limited to :

  • Acts as process owner within the assigned areas.
  • Is responsible for the design, monitoring and continuous improvement of the respective business processes based on needs as well as strategic directions
  • Ensures that interfaces between processes within the same unit as well as cross-functionally are well defined and continuously improved.
  • As such, is a key member of the cross-functional process excellence team in GCS.

  • Identifies process deficiencies or opportunities for improvement, evaluates process performance through performance and quality indicators, proactively collecting end-user feedback
  • Acts as a project manager on specific improvement initiatives.
  • Is responsible that the process related documentation is in place and its timely maintenance, in compliance with Novartis Quality Manual and other internal and external policies and guidelines if applicable (e.
  • g. ESOPS reviewer, Training material, Process Maps, CCPs).

  • Acts as investigation owner in case of process deviation. Ensures efficient escalation and communication channels are in place.
  • Optimizes knowledge transfer, acting as a coach / mentor and organizing regular process related training, best practices and lessons learned sessions.
  • Supports maintenance and optimization of the unit’s training curriculum in regards to technical trainings
  • Supports internal / external inspections and audits.
  • EEO Statement Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

    Minimum requirements


  • Bachelors / Master’s degree from reputed University in Pharma or equivalent with 8+yrs of experience in related field.
  • Good knowledge about the Drug Development process
  • Basic project management , good organization and planning skills
  • Knowledge of relevant regulations (e.g. GMP, HSE etc.) and Novartis specific standards.
  • Demonstrates problem-solving and idea generation skills
  • Good presentation skills. fundamental Leadership skills. Very good communication, negotiation and interpersonal skills.
  • Ability to work in interdisciplinary teams.

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