Role and Responsibilities :
Monitors customer service and maintains network stability, collects and analyzes network and memory utilization, and installs and tests software upgrades.
Maintains network hardware and software, including servers, voice, PDA's, peripherals, network nodes, terminals and wiring.
Performs analysis of network needs and contributes to design of network architecture, integration and installation
Ensure Network / Service uptime maintenance Ensuring that all relevant data is properly collected and stored, such as performance metrics, service levels, server status and both planned and unplanned system outages.
Works with consultants to ensure that the computer system platform provides sufficient computing resources to deliver the desired level of business performance.
Evaluates network hardware and software requirements and capabilities and makes recommendations. Checks systems in order to optimize performance and to initiate recovery action after system failures.
Responsible for coordinating with the IT help Desk and support staff to all Business Areas
Coordinates third-party maintenance for network hardware, software and telecommunications services.
Responsible for smooth and timely execution of various IT services such as video conferencing, telephone, data voice video, wireless
Prepares and maintains documentation of network configurations and cabling layouts.
Responsible for various IT Purchases, invoicing and purchase orders, vendor payments and vendor management
Responsible for new project rollouts with respect to up gradation in systems
Responsible for generating various reports and maintenance of IT inventory management,
Responsible for Back office infrastructure management with respect to access controls, CCTV,
Develops, maintains and tests disaster recovery plans.
Trains users in the operations of office productivity applications
Responsible for Help Desk Team Management and ensure services at all locations
Service Level Maintenance Ensure that all Service provider agreed SLA’s are maintained and monitored
Skills & Competencies
High Leadership, Interpersonal & Management Skills - Essential to have excellent people skills in order to effectively manage the team.
Good Communication Skills - Stellar communication skills are necessary to strategize, plan and collaborate with colleagues at all levels.
Attention to detail - Needs to have a highly focused attention to detail
Extensive technical knowledge Should be able to effortlessly switch between the role of Manager and the role of Engineer
Project Management Skills / Team Player
Who we are Roche Diagnostics India, nurtures diverse & inclusive work environment, which allows for rapid career progression.
Being country's market leader Roche Diagnostics India provides diagnostic testing for early detection, evaluation and monitoring of disease.
On the product side, the organisation provides a wide range of diagnostic products for customers around distinct disease areas namely diabetes, virology, blood screening, women's health, microbiology, oncology and genomics. Not translated