Associate Manager, CDD Operations
Standard Chartered Bank
Chennai, India, Asia
5d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. Responsibilities :


  • Effective diary systems
  • Timely CDD completion
  • People and Talent

  • Coaching and mentoring effectiveness and quality scores of mentees
  • Additional responsibilities taken over and above BAU deliverables
  • Risk Management

    Awareness of priorities understanding of deadlines and risk associated with exceptions in CDD documentation


  • Awareness of priorities understanding of deadlines and risk associated with exceptions in CDD documentation
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    Other Responsibilities

  • Work closely with makers to improve quality of profiles through coaching and mentoring
  • Conduct need based refreshers and training for the team
  • Engage with RMs, IMO and clients as required obtaining any missing documentation.
  • Understand and comply with all relevant policies and procedures issued by the Group.
  • Build strong rapport with RM’s, IMO, Risk Managers and FCC and engage with them to resolve any issues as and when needed
  • Work closely with SME on any new system change and implementation.
  • Work with Leads and SME to identify process improvements.
  • Engage with CST and CRAM to resolve issue and arrive at a right solution.

  • A focused individual who is an excellent communicator with good team skills, who has the ability to influence others by showing initiative and creativity.
  • 5-7 years’ experience in Financial Services Industry, preferred to have relevant experience to current role.
  • Understanding of the Financial Services and its various underlying products.
  • Experience in AML domain desirable.
  • Problem Solving Skills ability to think Out of the Box’ and independently work around issues that arise from time to time.
  • Knowledge of the CDD / eCDD systems and processes and of the different requirements of certain countries desirable.
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