Senior Manager - Software Engineering
Dell Technologies
Bengaluru, India
3d ago

Company Description :

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.

We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

Why Work For Us :

Dell is primed to recruit the best and brightest candidates from all across the globe. We take pride in fostering a winning, innovative, inclusive employee culture.

We also take calculated risks and we celebrate big victories when they pay off.

Our EVP :

Our Culture Code unites us and makes us a great family of companies and a great place to work. It’s how we run the business, go to market, work together and provide inspirational leadership.

Our culture code is defined by our values and are made real every day by defining expectations for how we work and how we lead.

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company.

We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.

We can’t wait for you to discover this for yourself as a Senior Manager on our RSA team in Bangalore.

RSA, integral part of DELL-EMC, is the premier provider of security, risk and compliance management solutions for business acceleration.

RSA helps the world's leading organizations solve their most complex and sensitive security challenges. These challenges include managing organizational risk, safeguarding mobile access and collaboration, proving compliance, and securing physical, virtual and cloud environments.

Combining business-critical controls in identity assurance, encryption and key management, SIEM, Network forensic, EDR and fraud protection with industry leading eGRC capabilities and robust consulting services.

RSA brings visibility and trust to millions of user identities, the transactions that they perform and the data that is generated.

We are looking for an experienced senior manager to lead the development, deployment and ongoing operational support for RSA NetWitness Live Services.

You will have an opportunity to lead the transformation of these services into a native cloud model and build a team that will focus on engineering and operational excellence in order to build and support these services.

Key Responsibilities

  • Lead the development of new and transformed cloud services to cater for our customers and product requirements
  • Lead the daily operations activities including automation in the environment, monitoring systems, and logging utilizing the principals of DevOps, Agile and SRE engineering practices
  • Participate in the definition of the roadmap for our services - including brand new ones - in collaboration with our product managers, other development and engineering managers, and engineers
  • Manage and report on critical metrics regarding the status and SLA compliance of our cloud services
  • Provide technical support and direction regarding new or existing technologies, operational standards, and staff development
  • Use established change management processes and disaster recovery plans, requiring operational procedures be performed with minimal customer impact, (i.
  • e. during the established maintenance window)

  • Scale our services : lead the planning, hardware selection, costing, and provisioning of new capacity
  • Meet with customers to develop relationships and clarify requirements and schedules
  • Drive root cause analyses, and coach others on doing them, in collaboration with software development teams, as well as leading local development to improve operational performance
  • Drive continuous improvement in systems operations through tool building and automation
  • Provides direction and encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Create and refine the staffing and support plan
  • Assists management with hiring processes and onboarding
  • Answers team member questions, helps with team member problems and oversees team member work for quality, compliance, and security
  • Conducts team meetings to update members on best practices and continuing expectations
  • Provides quality customer service.
  • Represent the NetWitness Cloud Engineering team in matters such as operational review meetings, project status, capacity planning, data management, and connectivity requests.
  • Essential Requirements

  • Solid understanding and experience of cloud computing design and security principles
  • Experience with cloud platforms such as AWS, Microsoft Azure, OpenStack, Docker and others
  • Solid understanding of what is required for applications and infrastructure to be "cloud native"
  • Understanding of networking, load balancing principles, and approaches to scaling out of systems
  • Experience managing a commercial or a government Cloud Operations area
  • Working knowledge of DevOps practices
  • Experience working in an Agile / Scrum / Kanban environment
  • Demonstrated leadership capabilities with the ability to work across functional boundaries, build consensus and drive results
  • Ability to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-
  • forward, and professional manner

  • A problem solver, able to balance competing priorities, strong process orientation and ability to manage through complexity and rapid change
  • Desirable Requirements

  • Recognized security certification (CISSP, CEH or others)
  • Recognized cloud certification (CSSP, AWS CSA, CompTIA Cloud+, CCSK or others)

  • BE / MTECH in Information Technology, Computer Science, MIS or related field or equivalent work experience
  • Minimum of six (6) years of Software Development Engineering management
  • Cloud Operations experience
  • At least four (6) years of supervisory or management experience.
  • Benefits

    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.

    If you’re ready to develop cutting-edge software for a changing world, this is your opportunity to develop with Dell.

    Closing date : 14 March 2019 .

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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