Change Manager
AT&T
Hyderabad, Telangana, India
4d ago

The Change Manager supports customers through activities which may include but not be limited to the receipt of customers calls, inquiries and complaints resulting in trouble tickets, order input, data gathering and traffic studies.

Works with various groups for billing, message and trouble resolutions that directly impact the service(s) provided to customers.

Roles and Responsibilities :

The Change Management function is responsible for :

a)Managing changes and RFCs (Requests for Changes) from receipt through closure including validation, expedites, approvals and quality control.

b)Participating in Change Advisory Board (CAB) meetings

c)Managing Transport Requests from receipt through closure.

d)Track and escalate transport orders to meet client deadlines

e)Working with AT&T and Lowes to schedule TTU

f)Facilitate managing expedite and critical requests.

g)Managing quality control for transport requests

Key Competencies and Skills :

Call Center Technologies-2

  • CRM Strategy Design and Implementation-2
  • Cust Suprt Policies Standards & Proced-2
  • Customer Interaction-3
  • Customer Relationship Management (CRM)-2
  • Customer Support Function-2
  • Customer Support Operations-2
  • Deliver customer-focused rslt(Non-Sup)-2
  • Ignite innovation and change(Non-supv)-1
  • Knowledge of Customers-2
  • Knowledge of Product Line-2
  • Service Excellence-3
  • Education and Qualifications :

    Additional Information : Customer Facing Role.

    Customer Facing Role.

    3-5 years service delivery experience across all product lines.

    Extensive Customer Care Experience.

    Strong English Skills.

    Working Hours : 8-5 US EST with flexibility to work out of hours when required to support customer needs.

    Salary for Slovakia from 2020 € brutto per month. Actual salary is likely to be higher based on skills, knowledge and experience.

    Location : Bratislava, Slovakia OR Hyderbad, India

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