Renewal Specialist, Mumbai - US Timezone
CrowdStrike
Mumbai, India
14h ago

At CrowdStrike we’re on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner.

We’ve earned numerous honors and top rankings for our technology, organization and people clearly confirming our industry leadership and our special culture driving it.

We also offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them.

So if you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to stop breaches and protect people globally, let’s talk.

About the Role : CrowdStrike is seeking Renewals Specialists to be part of a team responsible for ensuring that our customers are successful and thriving with our next generation endpoint technology.

You will proactively collaborate with the CrowdStrike Account Manager, the channel partner, and the customer to drive on-time renewals and grow our ARR.

The ideal candidate will have a strong track record of success, organization and discipline, and hail from a SaaS or security company.

You will need to be detail-oriented, strong communicator, as well as a creative problem solver. Responsibilities : Manage the contract renewal cycle.

Configure and provide accurate quotes to channel partners 120 days in advance of contract renewal date. Confirm delivery of quote to end customer.

Consult with partner and customer to resolve any questions or challenges while leveraging the Account Manager as needed.

Follow-up as required to manage process through booking of renewal. Team with the Account Manager to ensure a seamless customer experience.

Pro-actively identify customer needs and refer to Account Manager for follow-up. Required Skills and Experience : Track record of meeting or exceeding expectations in an individually focused, quota carrying role.

Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.

Technical aptitude and ability to learn new concepts quickly. Exceptional written and verbal communication skills demonstrated through email, conference calls, and internal meetings Must be a self-starter with the ability to work independently or in a team environment A curious nature with a desire to learn and a competitive spirit.

Excellent time management skills. Desired Skills and Experience : Security or SaaS sales experience Customer Success / Service background Prior experience using Salesforce or another CRM solution Requirements : 2 years+ or equivalent experience in consulting or account management particularly in cybersecurity.

Bachelor's degree from an accredited college or university or relevant experience. This role will require the successful candidate to be working in US timezones.

LI-IO1 Benefits of Working at CrowdStrike : Market leader in compensation and equity awards Competitive vacation policy Comprehensive health benefits Paid parental leave, including adoption Flexible work environment Wellness programs Stocked fridges, coffee, soda, and lots of treats We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve.

We know that the happiest and highest performing teams include people with diverse perspectives and ways of solving problems so we strive to attract and retain talent from all backgrounds and create workplaces where everyone feels empowered to bring their full, authentic selves to work.

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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