MBS STP User Experience Manager
Mondelēz International
Delhi ,IN
14d ago

Purpose of Role :

MBS STP User experience Lead manages and coordinates MBS STP-wide efforts to ensure that User experience optimization Projects are developed and managed, so that MBS STP operates more efficiently and improve service delivery aligned to the MBS strategic imperatives.

Idea of this role to be creative and innovative - define the User experience measures, drive the User experience projects following Mondelez Project Methodology, lead data analytics to reflect data / dashboard around user experience improvements with STP reporting & Helpdesk team.

MBS STP User experience Lead will act as User Experience COE , and work with the MBS external Service partner teams, and will be the PoC for MBS STP, Accenture STP, MDLZ Procurement when it relates to User experience initiatives.

About MBS :

MBS delivers Finance Services, Employee Services, Vendor & Travel Services, Data Management and Marketing / Customer Services with more than 15 locations worldwide at both Mondelez in-

house and BPO partners’ service delivery centres. About 3200 FTEs (phase 1 / MBS 1.0) are expected to deliver business services for MBS the next three years with $60+ million annual spending.

MBS services span more than 50 sub-processes.

About MBS STP Tower :

MBS STP Towers consisting primarily of 3 workstreams i.e. Accounts Payable Operations, Accounts Payable Transformation, Procurement Operations and Travel Expense.

Please refer to next chart for MBS STP Org structure.

Qualifications

Career Experiences Required & Role Implications :

  • Will leverage his / her process-driven, analytical, technical and financial management skills to drive simplification and Transformation initiatives
  • Must be highly structural and have relevant Process Enginering and analysis expertise in order to identify and structure issues, develop frameworks & methods and support practical deployment.
  • Must have solid work experience on User Experience projects, in order to measure & improve on end user experience
  • Must have positive energy and ability to energize others and have excellent communication, presentation, training and interpersonal skills.
  • Must leverage Stakeholder engagement and must have the ability to work with colleagues from operations up to executive level
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