Lead Consultant
Pune, India
6d ago

Pune, India

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands and we have fun doing it.

Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it.

Come, transform with us.

Join the Cora AI team in Pune which drives NLU - led innovation at scale and delivers AI enabled solutions and services for clients around the world.

Using open architecture and a modular approach, this team is set to deliver digital products and consulting services, powered by Genpact Cora AI-

based platform, that connect with both legacy systems and new technologies. The result is faster development times, better customer experiences, higher ROI, and greater agility.

Inviting applications for the role of Lead Consultant, Support Engineer

This position will involve the person to support a portfolio of RAGE, CORA & AI projects from POCs and Pilots to large scale implementations for various clients.

Understand overall solution design along with each specific technical implementation. The desired candidate should be a strong customer advocate, and have the following competencies : Incident, Change and Release Management methodologies, strong analytical skills, process mindset, ability to deep dive into issues, recognize process challenges and prioritize improvement areas.

The capability to develop constructive relationships and manage internal and external stakeholders. The ability to apply experience and knowledge to construct solutions to technical problems and implement them.

Ability to manage multiple tasks and prioritize work load with minimal supervision

Responsibilities & Essential Skills :

Transformation Happens Here

Handling escalation calls and maintaining SLAs, attending change advisory meetings, implementation meetings, transitions calls etc.

At Genpact, we seamlessly blend digital transformation with human experience, innovation and curiosity. We are a leader in providing artificial intelligence capabilities to enterprises.

And we are accelerating digital transformation across industries through our products and consulting, powered by Genpact Cora.

Manage the relationship with all stakeholders, manage infrastructure and software on a regular basis during upgrades and patches

Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.

Qualifications Minimum qualifications

Graduate / Post Graduate Preferred qualifications BE / B tech. / MCA / MSc. / BSc

Preferred qualifications

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.


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