Module Lead-DevOps(.net support) Job Summary
As Module Lead ofApplication Support team, you will support business users across CC offices toget better end user experience.
This role will be the expert within the DevOpsteam for the services and tools we utilize. You will help to maintain theservice level agreements and be always available for monitoring operationstasks.
You will work hand-in-hand with development teams to resolve issues. Youwill do continual analysis of the end-to-end services provided by us;
identifying and implementing tool, automation and process improvements toincrease application resiliency with the goal of avoiding or minimizingoutages and impacts.
You should be able to lead and execute specific activitiesrelated to application maintenance and support while working with several vendors.
Your team working skillswill be required to amplify the performance in this role. Good communicationskills are mandatory.
The person must have the commitment to completeDevOps activities with good analyzing and innovative skills. The zeal to continuouslylearn new technologies, models, techniques and processes will help theincumbent to stand out from the crowd.
How you will influence :
Solve complex / medium complexity business problems using technical knowledge in the DevOps environment
Work and support Change & Release Management to enhance applications in enterprise systems
Implement processes to maintain applications systems in production environment with controlled evaluation of any downtime
Help to manage timely resolution or escalation of incidents within the environment. Understand the global and local impact across teams to manage application interdependencies
Must be able to communicate the impact and solutions of application / system problems in business language
What you will be doing :
Provide and coordinate required maintenance and optimization solutions ensuring business application integrity
Complete DevOps activities on time and within Standard Level Agreements
Help and maintain the supported applications health in different environments
Help to progress change management by deploying the latest application versions in all supported environments
Keep the lights on by liaising with onshore stakeholders and application vendors in different parts of the world
Third Level troubleshooting support for internal and external web applications
Work closely with other IT teams such as Vendor, Development, Network, Security, Desktop, Exchange and Systems to investigate for the root cause analysis
What we need :
Substantial technology experience of more than 5 years in owning support of complex applications in Web, Windows or Cloud environment
Should be comfortable in various SQL Server versions with at least 2005 and above
Knowledge of Microsoft Windows Server 2008 & Windows Server 2012 server platforms
Sound knowledge on Web Servers : IIS 6 / 7 and Windows Services
Awareness about IT infra such as VMs, AD, DNS proxy, Security skills Firewalls
Basic knowledge of SharePoint platform and O365
Basic knowledge of Active Directory, Azure AD, Exchange Online and office products
Hands on experience in writing basic Power shell scripts for various tasks
Troubleshoot the issues related to Windows and Web Applications , SQL Server 2008 / 2010 and Services hosted in IIS / WCF
Knowledge about .Net technologies C# 4.0 or higher, MVC, WCF and associated technologies
Flexible to work in 24*7 shift model / night shifts for longer period (if required)
Must be able to handle pressure situations, especially during P1 / 2 cases, with high confidence
Possess good command over both written and verbal communication skills
Good knowledge of vendor and service management
L3 troubleshooting support for internal and external web applications
Maintain & build standard and documentation for all environments.
Ensuring that the requirement for change to applications is fully understood and that the planned work is completed
Provision of adequate cover as defined in the SLA's over the required support hours (this may vary according to the application)
Working on critical cases including application downtime (Priority 1 &2) situations
Logical thinking and excellent verbal and written communication
Exhibit positive attitude and superb teamwork attributes
Education and Experience
Requires Bachelors in Engineering Degree or equivalent, and strong relevant professional experience
ITIL Foundation certified will be preferred
Any Azure certification will be preferred
An relevant Microsoft Certification will be an added advantage
Any technical graduate