In this role, you will be responsible for
Leading day to day operations and dealing with process metrics
Developing highly motivated teams and lively work environment
Identifying process anomalies and get them fixed via conceptualization and brainstorming
Driving efficiency in teams every year
Communicating efficiently with client and the process management on issues related to the subject
Providing Critical VOC / observations or bringing up patterns to the business in case of any anomalies
Being able to work and operate in a high volume and timeline environment to meet Service Level Agreements & customer demands.
Work with customers with a problem solving bent of mind To be able to understand customer issues and provide solutions to improve customer experience
Being able to influence and cultivate organizational change in teams
Qualifications we seek in you!
Very good knowledge of Language French,
Any graduate (preferably Commerce)
Meaningful experience in banking operations End to end knowledge of Lending life cycle
Subject matter understanding of Personal and Retail Banking
Experience with Six Sigma tools
Excellent Social skills.
Experience in leading a banking process
Excellent interpersonal skills
Excellent analytical skills, MIS understanding, have a good knowledge of PowerPoint presentations
Excellent client handling skills to deliver high quality experience to customers
Must demonstrate high level of personal integrity
Must demonstrate a high level of agility, flexibility, self-motivation and energy
Flexibility to quickly shift priorities, multi-task and prioritize simultaneous requirements in fast paced environment and balance all to completion