At PayPal (NASDAQ : PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work.
We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent.
We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day.
It is our duty and privilege to be customer champions and put those we server at the center of everything we do. We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us.
If you are ready to shape the future of money, join the team at PayPal. We are proud to work here. You will be too. The Customer Success Platform team is responsible for developing innovative solutions through applications, integrations, and automations which are used by thousands of customers around the world.
As a member of this team, you will assist us in developing the solutions that will power the next generations of Customer Care products.
What is the opportunity? Our team is looking for a Software Engineer with experience developing across the full application stack and is passionate about code craftsmanship, continuous improvement and agile development.
You will work on projects which leverage technology to drive solutions, empowerment, and execution across the workforce through an effortless experience.
We are looking for you to bring a creative and motivated work ethic to tackle new problems and innovating solutions.
PayPal prides itself on providing experiences that power Customer Success on our platforms. We believe that conversational experiences and automation can provide valuable experiences for our customers by enabling immediate help in a way that is interactive and adapts to the customer's needs.
The next-gen platforms that we build meet customer service needs across a variety of channels including Chatbot, Chat, Voice, Asynchronous Messaging and Self-Service.
Our platform aims to resolve customer pain points efficiently, effectively and proactively through the use of AI / ML to accurately predict a customer's likelihood to need help and the intent behind seeking help.
Our platforms also equip our customer support agents with tools to resolve customer problems quickly and comprehensively.
These tools and experiences include AI / ML driven automation, Natural Language Understanding models, guided solution workflows, and compelling user interfaces.
We are looking for a Data Scientist who will work on ML / DL models for Customer Success organisation, work with managers and operations to ensure that models meets reliability, accuracy, reusability and performance goals.
For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways.
Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid.
Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.