Analyst II-Sys Admin & Support
Bank of America
Gurugram, India
6d ago

Job Description : Overview :

Overview :

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most.

This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

  • BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
  • Process Overview*

    Technology Infrastructure (TI) , part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide.

    With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank.

    TI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world.

    Workspace Services (WSS) Deployment and Maintenance Operations team is responsible for deploying tested core / security patches to the banks desktop environment.

    Team also involves analyzing, troubleshooting and resolving the technical issues and last mile remediation effort. Thereby ensuring 100% compliance to underlying policy.

    Job Description*

    This Deployment & Compliance Operations resource required to support workstation vulnerability management including the patching of P1 / P2 / P3 GIS rated vulnerabilities.

    Resource required to assist with critical vulnerability management configuration activities.

    Responsibilities*

  • Support critical patching activities on workstations
  • Work on incidents for end user machines (Desktop / Laptop / HVD / Thin Client) and resolve them within specified timelines
  • Analyze and identify root cause, develop solution and have them implemented
  • Thoroughly know and skillfully support desktop patching
  • Troubleshooting application issue like MS-Office products, Oracle, MS Visual Studio etc.
  • Working on reports based on Excel and preparing presentation based on PowerPoint.
  • Coordination with cross functional teams, users & GIS function to resolve complex issues and derive permanent solution.
  • Requirements*

    Education* : Any Comp Graduate / Bachelor or Master Degree in Science / Technology (preferred).

    Certifications If Any

  • ITIL, MCSE Certification
  • IT Security Domain certification

    Experience Range* : 4- 6 Yrs

  • 4-6 years of diverse experience in Information technology domain
  • 2 - 3 years working in a Bigfix environment with 20K+ endpoints
  • 2 to 5 years of experience in working on desktop troubleshooting
  • Mandatory skills*

  • Good exposure to patching on endpoints
  • Advanced proficiency in windows desktop troubleshooting
  • Proficiency in Windows batch and scripting languages (Batch files, VBScript, PowerShell.)
  • Ability to investigate and resolve various patch related issues
  • A good understanding of complex infrastructure (servers, network, firewalls, applications.)
  • Proficiency in using Microsoft Office Products.
  • Self-starter with the ability to prioritize work load.
  • Relentless -strong desire to see things through to completion.
  • Strong organizational skills.
  • Quick learner and adaptability to changing business requirements
  • Networking basics
  • Excellent written and verbal communication skills.
  • Excel and PowerPoint
  • Desired skills*

  • An overall understanding of patching and vulnerabilities.
  • An overall understanding of ITIL roles and responsibilities.
  • Work Timings* : Open to work in 24x7 environment

    Job Location* : Gurgaon

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