Technical Program Manager
Unbxd Inc
Bengaluru, Karnataka, India
3d ago


  • Main point of contact and relationship manager for the client’s e-commerce optimization, product discovery and Unbxd offerings.
  • You must manage and drive the technical implementation to a successful conclusion requiring strong program and project management skills coupled with a technical background.
  • Success in the role will be measured by on time, error free delivery, with high customer satisfaction and brand representation.
  • Coordinate relevant resources for integration and custom development projects.
  • Account optimization
  • Transform client feedback into working ideas and test them with clients.
  • Coordination of Monthly / Quarterly Technical Reviews.
  • Work with customers on scaling Unbxd solution offerings with use of right Data Analytics.
  • Help clients in their day to day challenges by delivering innovative and scalable solutions to their problems and troubleshooting their issues.
  • Perform implementation reviews, evangelize new product features and ensure the prompt and proper resolution of technical challenges.
  • Guarantee the technical aspects of your customer deployments by providing necessary documentation and technical guidance.
  • Improve product offerings by providing customer feedback on features to Product Management and Engineering.
  • Conduct customer training.
  • Experience

  • BE / BTech degree in software engineering or related field (in lieu of degree, relevant skills or equivalent experience).
  • Experience managing customers both large and small and knowing how and why to manage them differently.
  • Demonstrate true passion for customers and for Customer Success. Solid experience in problem analysis and resolution of software problems.
  • Demonstrate experience in account management and customer success, preferably for SaaS products.
  • Strong listening and coordination skills to appreciate customer's concern and work along with tech team to successfully resolve them.
  • Should have exemplary written and verbal communication skills to work along with international customers (US, Europe etc).
  • 3-6 years’ experience in a customer-facing role preferably at a SaaS company.
  • Data analysis and good data-driven decision-making skills.
  • Strong project management skills.
  • Thrive in a multi-tasking environment with strong ability to adjust priorities on-the-fly.
  • Knowledge of technologies - deep in one, conversant in many.
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