Technical Program Manager
Unbxd Inc
Bengaluru, Karnataka, India
3d ago

Responsibilities

  • Main point of contact and relationship manager for the client’s e-commerce optimization, product discovery and Unbxd offerings.
  • You must manage and drive the technical implementation to a successful conclusion requiring strong program and project management skills coupled with a technical background.
  • Success in the role will be measured by on time, error free delivery, with high customer satisfaction and brand representation.
  • Coordinate relevant resources for integration and custom development projects.
  • Account optimization
  • Transform client feedback into working ideas and test them with clients.
  • Coordination of Monthly / Quarterly Technical Reviews.
  • Work with customers on scaling Unbxd solution offerings with use of right Data Analytics.
  • Help clients in their day to day challenges by delivering innovative and scalable solutions to their problems and troubleshooting their issues.
  • Perform implementation reviews, evangelize new product features and ensure the prompt and proper resolution of technical challenges.
  • Guarantee the technical aspects of your customer deployments by providing necessary documentation and technical guidance.
  • Improve product offerings by providing customer feedback on features to Product Management and Engineering.
  • Conduct customer training.
  • Experience

  • BE / BTech degree in software engineering or related field (in lieu of degree, relevant skills or equivalent experience).
  • Experience managing customers both large and small and knowing how and why to manage them differently.
  • Demonstrate true passion for customers and for Customer Success. Solid experience in problem analysis and resolution of software problems.
  • Demonstrate experience in account management and customer success, preferably for SaaS products.
  • Strong listening and coordination skills to appreciate customer's concern and work along with tech team to successfully resolve them.
  • Should have exemplary written and verbal communication skills to work along with international customers (US, Europe etc).
  • 3-6 years’ experience in a customer-facing role preferably at a SaaS company.
  • Data analysis and good data-driven decision-making skills.
  • Strong project management skills.
  • Thrive in a multi-tasking environment with strong ability to adjust priorities on-the-fly.
  • Knowledge of technologies - deep in one, conversant in many.
  • Want to Join us? Please share your resume / cv to help us understand more on the hardest challenges / problems you've ever diagnosed and solved?

    Explain it in your cover letter in as much detail as you would like.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form