Participates in project activities, analytical, investigative and other fact-finding work in support of technology products.
Work with IT and project management teams to identify key project milestones and implementation timelines
Work with customers and project management teams to gather requirements and translate them into technical specifications
Day to day management of the ticketing queue.
Hosts internal meetings and advises on timeline progression
Ensures all tickets are up to date.
Provides snapshot of any projects and status.
Responsible for various administrative tasks
Participate in QA, UAT & production launch support related to various customer engagements
Collaborate with product development team to help support platform functionality
Provide Tier 3 technical support
Working knowledge of support processes and working in support environment
Help drive resolutions to remediate both routine and non-routine support where permanent solutions designed to improve the customer experience.
Bachelor's Degree Bachelor's Degree Req
Master's Degree Req
2 years of related experience Req
Work is primarily achieved by an individual or through project teams, with emphasis on technical / discipline knowledge rather than managing people.
Requires the application of expertise in professional area(s) to achieve results.
Progression within the Career Band reflects increasing depth of professional knowledge,
2. Who posses good knowledge of Postgres database programming and troubleshooting skills
3. Have worked on complex systems’ support where multiple interfaces are connected with application
4. Should have very goo understanding of
b. AWS hosting (Cloud hosting)
c. Production Support,
d. Troubleshooting skills
e. Log Analysis
f. Server less architecture
g. DevOps (specially CI and CD)
h. ServiceNow Ticketing tool
5. Should be flexible to work in 24x7 shifts. Good problem solving skills, Nice attitude.