PA-Cash App
Genpact
Gurugram, India
4d ago

Responsibilities

  • Premium application, reinstatement, renewal of payment received from policy holders
  • Backdate and cancellation of polices in case of payment made by policy holder get bounce
  • Respond to email / phone queries related to disputed cases
  • Research and analyze the disputes / deductions in ERP
  • Follow-up with various departments to get supporting documents / info for dispute / deductions / resolution
  • See opportunities and recommend solutions for process and automation improvements
  • Daily reporting of individual portfolios to track and monitor the past dues and pending items
  • Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
  • Work as a teammate to process any adhoc request in a timely manner.
  • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.
  • Call out problems to senior staff members and or management as appropriate.
  • Qualifications

    Minimum qualifications

  • B.Com
  • Freshers are eligible
  • Excellent English interpersonal skills
  • Preferred Experience

  • Prior cash application experience!
  • MS Excel knowledge
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