Category Manager (Bengaluru)
UrbanClap
Bangalore, Indiana
2d ago
source : Bessemer Venture Partners

Why are we building UrbanClap? Organised service commerce is a large yet young industry in India. While India is a very large market for home and local services ( USD 50 Billion in retail spends) and expected to double in the next 5 years, there is no billion-dollar company in this segment today.

The industry is barely 20 years old, with a sub-optimal market architecture typical of an unorganised market fragmented supply side operated by middlemen.

As a result, experiences are broken for both customers and service professionals, each largely relying upon word of mouth to discover the other.

The industry can easily be 1.5-2x larger than it is today, if the frictions in user and professional’s journeys are removed and the experiences made more meaningful and joyful.

UrbanClap is a services platform , with the bold ambition to organize the key verticals within the service commerce industry, bringing in the benefits of scale - structured processes, systems, standardisation, transparency and trust.

This platform will enable billions of dollars in commerce annually, and create jobs for 1 million+ service professionals.

The key industries that we are going to organize over the next few years include home improvement, home maintenance & repairs, appliance repairs, salon spa & makeup services, fitness & health at home, academic tuitions, photography & events, packing & moving etc.

Job Responsibilities

  • End-to-end ownership of select service categories
  • Get UrbanClap to dominate your categories in the cities present
  • Understand the category in depth, and how customers hire in the same
  • Identify and on-board great service professionals in the category This may involve meeting many of them and plenty of field work initially
  • Institutionalize service delivery norms and processes for the category
  • Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects
  • Represent UrbanClap in city wide events and conferences. Work with the product team to create a great user experience for that category
  • Work with the marketing team to generate customer requests inthat category
  • Job Requirements

  • 1+ years of work-experience in startups, consulting, marketing or operations roles
  • Strong analytical skills and a data driven decision making mentality
  • Strong oral and written communication skills
  • Hustle and get things done attitude
  • Apply
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