Team Leader
Standard Chartered Bank
Chennai, India, Asia
1d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities


  • Work in line with Group Strategy
  • Business

  • Support the unit in achieving the common goal
  • Processes

  • Learn and manage the process with nil error
  • Risk Management

  • Ensure strict adherence to various RISK policies and control around the process
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the GRU team to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
  • Financial Crime Compliance; The Right Environment. *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • All stakeholders in country and operations related to reconciliation, Network Management andTechnology Support
  • Other Responsibilities

  • Manage account reconciliation activities covering; Nostro account reconciliations, Internal / GL account (suspense and sundry) reconciliations, Trade / Stock and Position reconciliations, Credit Card, ATM, retail branch banking reconciliations
  • Perform error free reconciliation as per procedures (DOI) / Reconciliation Policy using reports from various transaction processing and recon applications.
  • Prior experience of working with TLM (Transaction Lifecycle Management) or any automated reconciliation platform preferred)

  • Handle customer queries and correspondence (both internal and external) and maintain effective working relationships with all departments, country and internal stakeholders including technology teams.
  • Ensure effective follow ups and escalations, both internal and external, in resolving outstanding reconciliation items, process and system issues, as per agreed SLA / reconciliation matrix, DOIs.
  • Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue / open reconciliation break with clear articulation of the requirement and attention from them is a must.

  • Actively look for opportunities to standardize processes / automate / eliminate non value added activities and implement them for process improvements.
  • Liaise extensively with a wide set of senior stakeholders, get required support to resolve long outstanding reconciliation open items and get buy in to implement process / system changes
  • Continuously improve team productivity to the standards prescribed
  • Create sufficient back-ups for each process to eliminate key staff risk at any point of time.
  • Work to reduce System Downtime in collaboration with technology teams
  • Perform end-to-end analysis of reconciliation processes and controls and propose solutions for addressing gaps, from a reconciliation perspective.
  • Perform root-cause analysis of reconciliation errors and issues with clearly articulated mitigation plans.
  • Follow up on risks with both internal teams and external stakeholders for timely closure without becoming overdue and promptly update actions to risk teams ahead of target timelines
  • Familiarize with Group Operational Risk, Group Money Laundering Prevention and other Policy and Procedures to the extent applicable.
  • Uphold the values of the Group and Company at all times.
  • Comply with all applicable rules / regulations and Company & Group Policies.
  • Ensure adherence to all SLAs and proper updation of all logs such as TAT, system downtime, errors and exceptions log.
  • Carry out BCP tests.
  • Assist in Department & Group related projects.
  • Qualification

  • Graduates / Postgraduates with expertise in FM products for minimum of 4 years with basic knowledge of FX, Money Markets, Securities & Custody related settlements and reconciliation.
  • Derivative knowledge would be added advantage. Knowledge about TLM and expertise in handling Stock and Cash reconciliation including logic building and analysis.

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