Helpdesk Associate
NTT DATA Services
Bangalore, KA, IN
15h ago
  • Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
  • Activities include recognition, research, isolation, resolution, and follow-up steps.

  • typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
  • Shift : Rotational shift. Qualification : Graduate with minimum 6 months experience in a technical support role
  • basic MS troubleshooting.
  • Basic computer knowledge.
  • Basic TS on networking.
  • Basic technical skills for troubleshooting on issues related to computers.
  • Requirements :

  • 6 Months of experience.
  • Good Communication Skills.
  • rotational shift.
  • Basic Technical TS skills."
  • Job Segment : Help Desk, Information Technology, Technical Support, Technology

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