The desktop engineering team is responsible for managing the desktop, laptop, and VM environments for BlackRock. This includes creating and managing the desktop build for Windows & Mac, packaging all Windows & Mac applications, managing desktop group policies, implementing and managing the SCCM 2012 environment for managing and deploying Windows software, managing App-
for virtual applications, managing Casper infrastructure for managing and deploying Mac softwares, managing desktop security environments, providing 3rd level support, and managing the virtual desktop environment and back-
end. The team is also responsible for developing and implementing desktop related solutions to improve the user experience and security of the desktops.
Assist in handling internal packaging QA process
Help oversee the complete application packaging process
Engage internal customer to obtain packaging requirements and create technical documents with solutions to meet requirements and scale to large environment.
Ensure prerequisites or dependencies as well as BlackRock packaging / deployment standards are accounted for in the solution delivered.
Engage Application Owner / Developer / Vendor to assist with technical configuration when necessary.
Create an application package in MSI and / or Virtual format (App-V 5.0) for Windows (Desktops & Citrix) and Casper packages for Mac.
Handle multiple requests to ensure all packages are delivered within SLA & meet the business emergencies.
Perform internal testing / quality assurance to ensure package complies with standards.
Coordinate testing and User Acceptance Signoff with application owner.
Remediate issues discovered during testing or deployment.
Stage deployments to the target audience using SCCM for Windows or Casper for Mac.
Create change requests in change management system when applicable.
Provide L3 level support on package functionality or deployment issues in production.
Engage with project teams as needed to provide packaging and deployment support.
Provide L3 level support of desktops, laptops, and Virtual desktop environment.
Drive process improvements and Automations to increase effectiveness and Quality.
Mentor and guide other team members for fixing the issues, helping with critical and urgent deliveries.
Manage the escalations and priorities and represent as technical SME for the team
8-10 Yrs of professional experience in IT Industry
6-8 years of experience in Application Packaging using Installshield AdminStudio.
6-8 years of experience in Microsoft Application Virtualization and sequencing tasks (App-V 4.6 and App-V 5.1)
2-4 years of experience in software deployment using SCCM (2007 / 2012)
Knowledge of Automation / scripting using PowerShell / VBScript.
Knowledge of creating Mac packages & deployment using Casper.
Knowledge of Active Directory, Group Policy, Antivirus Softwares, Citrix, Virtual Desktop environments.
Good communication skills & team player, ability to co-ordinate well within local / global teams within same function as well as cross functional teams, Works under general supervision;
reports to a team lead or manager.
Demonstrates ability to organize and coordinate activities associated with all aspects of application packaging requirements, certification, testing, reporting and deployment.
Demonstrates ability to ensure processes are being followed by the team and suggest improvements
Demonstrates ability to guide and mentor the team in absense of lead and hande the ecalations and production failure
Development skills a plus
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