Manager - Catalog
Amazon
Chennai
1d ago
source : Shine

You will be responsible for an Operations team for Private Brands, supporting multiple categories that works with vendors to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good.

Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.

Responsible for meeting operational and business goals through leading a team and capacity planning through forecasting

Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies

Work with various internal teams (e.g. supply chain, fulfillment center, technology teams) to help drive tools and process improvements that affect vendor / catalog management workflows

Drive appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals

Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations

Ensure high quality standards for interviewing and hiring employees at all levels of the organization

Execute specific people programs on coaching and development and team engagement

Key Performance Areas :

People Management (leadership, stakeholder management, team management, floor control and retention)

Formulate, Implement, track career path & Individual Development Plans of each member in the team

Metrics Management through regular reviews and delivering specific metric goals against targets

Mentor and guide Associates, Sr. Associates and SMEs to manage quality, improve process efficiency, conceptualize, design and deliver trainings to the team

Manage the team and ensure high service delivery and execution, - Minimum 4-6 years work experience with at least 2 years in managing people and interacting with customers / stake holders

  • Has experience in managing critical operational processes, with SLA responsibility
  • To receive security clearance all candidates must undergo a background check - Minimum 4-6 years work experience with at least 2 years in managing people and interacting with customers / stake holders
  • Has experience in managing critical operational processes, with SLA responsibility
  • If required only) 24 / 7 / 365 availability, including willingness to work on weekends, and outside of the "standard" work day
  • To receive security clearance all candidates must undergo a background check
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