Senior IT Systems Engineer Position location : Bangalore, India Reporting to : IT Manager, Miami, FL A leading provider of IT Cloud Management software and services is expanding rapidly and looking for a rising star to join our IT Infrastructure team, based in Bangalore (India), as a IT Engineer, Global Information Technology.
Full details below. Duties and responsibilities :
Leads the day-to-day operational support for server, storage or network infrastructures.
Builds, patches, tests (check for compatibility issues, conducts QA) and deploys complex systems and platforms meeting clients’ needs and specifications.
Leads in planning and implementing changes to infrastructure with the goal of enhancing performance.
Performs complex software and operating system upgrades and track system licensing.
Configures security settings or access permissions for groups and individuals.
Provides technical support (L2 / L3) to users by troubleshooting problems related to network or platform performance.
Documents complex procedures and troubleshooting procedures related to systems / networks software and hardware.
Leads the configuration and maintenance of office and / or production software, adjunct support and / or utility software, i.
e. Virus malware protection, office application suites (Office 365), Active Directory, and / or application software.
Works with Business Applications, vendors, consultants, contractors, and IT personnel from other City Bureaus, Divisions, and Departments.
Provides technical guidance and assistance to other IS Engineers and IS Administrators.
Value Teamwork, collaboration, and knowledge share
Requirements and qualifications :
5 or more years of experience as IT systems engineer.
Significant experience in Cloud products such as O365, SharePoint, and Azure.
Experience with virtualization, focused in VMware and Hyper-V (the whole is capable).
Networking experience in Meraki and Cisco equipment.
Ability to install, configure, and troubleshoot Microsoft Windows Servers.
Knowledge of Active Directory / GPO / 2FA / PowerShell - automation scripts.
Understanding of voIP systems components (IVR, auto attendant, ring groups, etc.).
Create and maintain infrastructure documentation and reports (network diagrams, configurations, procedures, etc.)
Desired Skills and Experience :
Experience partnering with Product Management / R&D launching new products / services a plus
Network consolidation / migration experience.
Work experience with a SaaS company.