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About Mobile Networks
Mobile Networks, which includes mobile network products, network deployment and technical support services, and related network management.
This business group will offer the full portfolio for customers wanting to buy mobile access networks. It target leadership in key technologies such as 5G, ORAN and vRAN.
Care (CAR) comprises the support of customers (in line with contractual service agreements) and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics, including first level contact with customers for software and hardware incidents or requests.
Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects.
Contains escalation of key issues to appropriate functions.
The Customer Support Specialist delivers Care support services to customers including but not limited to 24x7x365, remote and on-site activities for product technology, solutions, and complex networks during Care phase.
Complies to the standard and emergency case handling processes.
Job Key Tasks & Responsibilities
Contributes to emergency rota when needed.
Strong LTE / 5G technology knowledge
Nokia SRAN / 4G / 5G product expertise
Flexible to support in different time zones
Willing to walk extra mile based on the requirement
Trouble Resolution and Case Handling
Communication and Public Speaking
Care Fault Management and Troubleshooting
3rd Party product technical support
Plans & Aligns
Drives Vision and Purpose
Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people’s lives and help to overcome some of the world’s most pressing challenges.
We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Nokia culture welcomes people as their true selves. Come create technology that helps the world act together.