Merchant Support Specialist
Paymentwall
Gurgaon
5h ago

Responsibilities

  • Provide assistance to merchants on the issues they may have
  • Have a deep knowledge in all aspects of the product : billing, risk mitigation, accounting, end-user experience
  • Work closely with business development, account management, optimization, and integration teams to make sure all aspects of the interaction between merchant and the company are handled perfectly
  • Work closely with the development team to provide information so they can create back-end tools to best facilitate responses to our customers and improve our customer service product
  • Contribute to creating tools that will provide reports to the rest of the Paymentwall team so they can best understand what is happening with the merchant support processes
  • Identify sources of issues and trends and report these clearly to the rest of the Paymentwall team
  • Be part of a fun work environment where merchant support team members are excited to come in each day
  • Requirements :

  • At least two years working for a payments based company, i.e. credit card processing, e-Wallet, digital goods, banking or other payments related businesses
  • Have either experience working at a call center specialized in B2B contact
  • Ability to upsell and promote new Paymentwall products and updates.
  • Clearly communicates and shares timely and appropriate information with cross-functional partners
  • Must be creative, opinionated, and ambitious, those looking only to do boring monotonous work need not apply
  • Excellent verbal and written communication, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required
  • Experience dealing with VIP business customers
  • University bachelor’s degree or above required
  • Company offers :

  • Competitive compensation depending on experience and skills
  • Individual career path
  • Paid vacation
  • High energy, international and innovative team
  • Annual assessments
  • Flexible working time
  • Optional business trips
  • Monthly team outings
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