The IT Operations Team Leader supports in the delivery of tasks and activities that manage customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafone s IT products and services in line with Customer Services Management strategy.
The IT Operations Team Leader has supervisory responsibility for a team operating, administrating and maintaining assigned applications, services, systems and solutions in terms of maintenance and administration, incident management, problem management, change and release management and some vendor management, through the delivery of defined activities.
Follows established IT Operations processes to deliver services which support the effective monitoring, operating and maintenance of systems;
Delivers assigned tasks and activities to keep the system / service in good working order, preventing incidents from arising and restoring system / service to normal operation in line with objectives and KPIs;
Limited supervisory responsibility of a team who deliver required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management;
Performs maintenance activities, ensuring operating efficiency for all applications and support;
Supports end-to-end projects that improve customer and employee satisfaction, as required;
Supports the delivery of automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;
Works collaboratively with internal partners;
Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Monitor and DiagnoseIncident ResponseDev OpsSecuritySoftware EngineeringAutomation and RoboticsCloudData Analytics and Insights