Role Overview As a technical training engineer (Instructional Designer), you will design and develop high-quality technical training content in a variety of formats and delivery types, including instructor-led training and on-demand e-Learning.
The successful candidate will work cross-functionally with Product Management, Engineering, Support, and other subject matter experts (SMEs) and stakeholders to develop timely technical course materials targeting the most relevant use cases relevant to the customers.
Company Overview From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers.
We help businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously.
For consumers, McAfee secures your devices against viruses, malware, and other threats, both at home and away. We want to continue to shape the future of cybersecurity by working together to build best in class products and solutions.
About the role Design scope and build use-case oriented learning solutions for instructor-led training and engaging on demand eLearning, supporting a family of software and hardware products With emphasis on speed and quality, build and execute your technical training projects to accomplish time and on target against the metrics defined by the leadership team Build relationships with SMEs and partners including, Engineering, Project Management, Professional Services, instructors, and Support to source, and solicit feedback on technical content Support creation of complex virtual lab environments to build hands-on lab exercises performed by the student, including virtual machines, McAfee cloud and SaaS products, and 3rd party cloud services that our products integrate with, such as AWS and O365 Develop hands-on lab exercises and on-demand simulations and demos that provide realistic and use-case oriented hands-on product exposure to our audience Write performance-based exams and test items that evaluate learner knowledge and skills Review, test and edit all content, including courses developed by peers, to ensure quality and technical accuracy Test, deploy, and achieve the course on our learning management system(s) and live instructor- led delivery Help provide beta classes to internal employees, and apply feedback before releasing final content Incorporate feedback from instructors, SMEs, and students to improve course quality, reduce errors or omissions, and enhance learning goals Work with the team to improve learning programs through process improvements and creative approaches to develop and deliver impactful learning solutions About You Required Skills - 7 or more years of experience working with enterprise business-to-business (B2B) software Demonstrated ability to work with highly technical enterprise software and hardware Strong communication skills, verbal and non-verbal, with emphasis on writing skills (English language) Ability to work in a fast-paced environment working on multiple projects simultaneously and meet deadlines Excellent collaboration, analytical and problem-solving skills Proficient with Microsoft Office products, especially PowerPoint Demonstrated experience in developing technical curriculum, content and delivery Technical experience installing and configuring virtual machines Experience with Windows and UNIX / Linux operating systems, including the command line Working knowledge of eLearning development tools such as, Adobe Captivate, Articulate Storyline, Articulate Rise, Camtasia A work sample, using Microsoft Powerpoint, explaining a complex topic resulting in a clear, concise and engaging learning experience Preferred Skill - 3 or more years of experience working in a Technical Training or similar role Experience with McAfee and / or 3rd party cloud and SaaS and IaaS solutions In-depth knowledge and experience using or supporting one or more McAfee enterprise software products Ability to create virtual machines and integrate with on-prem, cloud SaaS and IaaS solutions such as VMware vSphere, VMware Workstation, Amazon Web Services, Google Cloud, Skytap Technology industry certifications such as AWS, MCSA, MCSE, CCNA, CCNP or similar Company Benefits and Perks We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day.
We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Pension and Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement