Customer Service Engineer
Zscaler
Chandigarh, India
32d ago

Description

Position : Customer Service Engineer

Location : Chandigarh, India

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud-

first world. Its flagship services, Zscaler Internet Access, and Zscaler Private Access create fast, secure connections between users and applications, regardless of device, location, or network.

Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances are unable to match.

Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyber attacks and data loss.

The Zscaler platform operates at a carrier-grade level we process over 25 billion transactions a day in our cloud to protect our customers.

The Customer Service Engineer will report to the Product Support Manager . The Customer service agent will be required to handle customer interactions (both inbound and outbound) over email and phone calls.

The job responsibilities also include sending communications, assisting with Datacenter migrations and working on projects assigned to the customer experience team.

He / She should be proactive in responding to and handling different queries of the customer.

Customer Care department is responsible for providing troubleshooting and advanced technical support services to a wide range of internal and external clients across many industries.

We are responsible for keeping our customer's network protected and ensure that their issues are taken care of right from deployment to adding new licenses.

Our main objective will be to delight our customer so that we have high retention and upsell opportunities with our clients.

Responsibilities / What You’ll Do

  • Manage outbound communication with respect to scheduled changes, upgrades, and migrations.
  • Should be able to drive customer engagements as per the project(s) assigned.
  • Should be able to maintain the balance between the customer's requirements and business.
  • Maintain and share daily progress report.
  • Qualifications / Your Background

  • Excellent communication skills (Oral and Written)
  • Must be driver and self-starter, motivated willing to go above and beyond CAN-DO attitude
  • Must be aware of every aspect related to the organization in terms of processes, products and services and policy procedures
  • Ability to work under pressure and drive customer engagements following a defined process
  • Excellent customer service skills
  • Excellent customer management / time management and project management skills
  • Ability to drive closures with customers
  • Need a basic understanding of TCP / IP and Networking
  • Any CCNA / CCDP certification is a good value add
  • What You Can Expect From Us

  • An environment where you will be working on cutting-edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity
  • The pace and excitement of working for a Silicon Valley Unicorn
  • Why Zscaler?

    People who excel at Zscaler are smart, motivated and share our values. Ask yourself : Do you want to team with the best talent in the industry?

    Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement?

    If you said yes, we’d love to talk to you about joining our award-winning team

    Learn more at zscaler.com or follow us on Twitter zscaler. Additional information about Zscaler (NASDAQ : ZS ) is available at.

    All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

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